Follow company policies/standards to determine if activities or transactions are non-compliant/potentially suspicious and action as appropriate
Ability to work / investigate alerts in a fast-paced environment while maintaining high quality standards
Undertake ad project work and Financial Crime program enhancements
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The company is building a financial crimes compliance program and seems to have a friendly and transparent culture.
Identify and report anomalies and trends in risk mitigation findings.
Help validate the identities of our experts and investigate anomalies.
Conduct thorough investigations of potential compliance violations.
Third Bridge is a market-leading investment research firm that provides private equity firms, hedge funds, and strategy consultants with the information they need to understand the value of their investment opportunities. They serve over 1,000 investment firms, offering clients 24/7 coverage through their team of 1,500+ employees located across eleven offices and are committed to creating an inclusive environment and is proud to be an equal opportunity employer.
Managing customer experience through the end-to-end pathway; this is from booking to completion of the scan and everything in between
Delivering a great experience across all communication channels; this will include calls, live chats and emails with our customers
Problem-solving when issues arise and escalating where necessary, so customer queries can be resolved promptly
Scan.com is a digital health company making diagnostics accessible, fast, and transparent. Their technology speeds up diagnoses for timely treatments, improving healthcare outcomes for patients, and they've raised a total of $60 million in VC funding.
Manage portfolio ensuring client’s financial condition, management’s performance and industry trends are up to corporate standards.
Responsible for ensuring all advances and loans comply with loan policy and approved structure.
Resolve factoring and asset based lending service problems, control operational costs and minimize loss of clients to competition.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. They are a team of problem solvers and innovators who celebrate differences and believe unique perspectives strengthen them and position them for success.
Oversee and manage performance and service quality to guarantee customer satisfaction
Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
Relay important information in the form of timely and accurate reports
Sutherland provides market-leading technology and business process excellence to iconic brands worldwide. They have created over 200 unique inventions across AI and other critical technologies, driving digital transformation and optimizing critical business operations.
Gather customer information to conduct in depth analysis of customer data for Know Your Customer underwriting and customer due diligence.
Review detailed monitoring of payments transactional activities to detect and prevent payments risks.
Perform in depth data analysis to identify outliers and trends, to identify and prevent fraud and contribute to continuously improve risk strategy and controls.
Tebra, formed by the joining of Kareo and PatientPop, serves as the digital backbone for practice well-being. They aim to unlock better healthcare by helping independent practices bring modernized care to patients, supporting over 100,000 providers.
Provision and configure new advisor accounts and teams in internal systems.
Manage advisor transitions, including moves between account managers or teams.
Execute user migrations and update internal systems to reflect accurate billing, contracts, and account information.
Wealth.com is the industry’s leading estate planning platform, empowering more than 1,000 wealth management firms to modernize the delivery of estate planning guidance to their clients. We cultivate a collaborative and supportive environment, fostering innovation and making Wealth.com a truly enjoyable workplace.
Build and maintain strong relationships with clients, vendors, manufacturers, and internal partners.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. They are a team of problem solvers and innovators who celebrate differences and believe unique perspectives make them stronger and well-positioned for success.
Provide guidance for Affirm’s Product and Operations teams on applicable regulatory requirements related to any changes to products or services, issue remediation, and marketing reviews.
Review and approve financial services marketing materials to ensure they comply with regulations and industry standards.
Support responses to regulatory and bank-partner inquiries, audits, and examinations through second-line reviews and documentation/evidence.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The Legal, Compliance, and Public Affairs team is a group of dedicated professionals committed to helping Affirm scale, innovate, and provide outstanding products for consumers, merchants, and key partners.
Deep dive into trends and provide data driven insights to identify risky behavior.
Develop customer and program segmentation frameworks to enable proportionate monitoring.
Create dashboards to monitor performance across relevant metrics and create alerts.
Lithic creates card issuing and payment infrastructure for technology companies. They help some of the world’s fastest-growing digital banks, fintech companies, and software companies process billions in transactions annually.
Partner with Sales, KYC Operations, Legal and Client Experience teams to ensure a seamless client onboarding process.
Ensure integrity of the sales pipeline, timely completion of client-specific contracts, and attentive client care.
Become familiar with new account opening requirements, verifying information, and coordinating necessary approvals.
Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto, offering custody, staking, and trading services. They are a diverse team of more than 600 members with offices in multiple locations and are funded by leading institutions.
Act as the primary day-to-day contact for clients, ensuring effective communication and understanding of client needs.
Translate client requirements into actionable plans and provide timely responses with clearly outlined next steps for clients and internal teams.
Manage scope of work to ensure proper tracking and delivery of all project deliverables.
HelloKindred specializes in staffing marketing, creative, and technology roles, offering talent solutions that can be delivered on-site, remotely, or hybrid. They aim to make work accessible and improve lives by connecting talent to flexible opportunities with trusted brands.
Be the primary point of contact for customers and internal stakeholders to resolve billing operations case issues and escalations.
Proactively manage case counts to ensure resolution is achieved in a timely manner.
Identify and suggest process improvements to enhance efficiency, optimize workflows, and maximize resources.
Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. With nearly $700M in venture funding and a $7.5B valuation, they’re scaling intentionally and seeking top talent to help build the impossible.
Develop and maintain strong relationships with key customer stakeholders.
Provide customers with insights on how to leverage our solutions to meet their needs.
Proactively identify and address customer issues, collaborating with internal teams.
AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market, with more than 50% of the Fortune 500 leveraging their technology. They are one of the 500 fastest-growing tech companies in North America and inspire each other to innovate and assist each other.
Providing customer service through responding to issues and keeping them informed.
Owning assigned issues/incidents through the ticket lifecycle management.
Creating, maintaining, and curating incident documentation for customer and team benefit.
The Adaptavist Group combines teamwork, technology, and processes, helping businesses be better. They deliver enterprise software and tailored solutions across technology ecosystems; they are experts at change and operate globally.
Oversee end‑to‑end I‑9 client support, managing the full case lifecycle in Salesforce.
Perform technical troubleshooting and data analysis to identify core issues, trends, and compliance risks.
Partner cross‑functionally with Product, Engineering, Implementation, and Operations to resolve issues.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange, they have a team of 22,500 people across 32 countries and invest in people and new advanced technologies to unlock the power of data.
Spotting patterns and identifying potentially vulnerable customers and financial crime.
Listen to customers’ concerns with positivity, empathy and patience and fix the problem.
Supporting customers across phone calls, in-app chat and email.
Monzo is on a mission to make money work for everyone, waving goodbye to traditional banking's complexities. Starting as a prepaid card, their product offering has grown in the UK to include personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards. They create magical moments for their customers.
Own the day-to-day success of assigned clients, focusing on adoption, account health, and retention at scale.
Serve as a trusted partner by sharing relevant best practices and resources to customers.
Develop and maintain a detailed understanding of client use cases and document findings to support continuity and scale.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Deals directly with internal and external customers via telephone and electronic channels.
Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples and results.
Manage customers' accounts, document all customer interactions and communications.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for their work and each other.
Serve as first level system support for each assigned client
Perform ongoing audits and file reviews, ensuring data and results accuracy
Execute research and analysis to resolve participant cases
Bswift has been transforming benefits administration since 1996, making it simpler, smarter, and more human. They serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.