You know what great customer support looks like and you're passionate about delivering it at scale
Investigate and resolve customer complaints and disputes in a professional and empathetic manner
Provide the best customer support by talking directly and honestly with our customers through a variety of different mediums
Monzo is a leading financial technology company committed to providing modern banking solutions. With over 13 million customers in the UK, they've built a banking app that customers love with high daily engagement and award-winning customer support.
Lead a remote team of around 10 agents to deliver exceptional customer and business outcomes.
Develop team capability through virtual 1:1s, coaching sessions, huddles, and team meetings.
Support the Customer Support Manager in delivering positive departmental improvements.
Capital on Tap provides an all-in-one business credit card & spend management platform that helps business owners save time and money. They proudly serve over 200,000 businesses across the world and their goal is to help 1 million small businesses by 2030.
Identify and support customers struggling with debt, offering compassion and options.
Utilize understanding of Monzo’s lending products and credit file details.
Communicate with customers via in-app chat, outbound/inbound calls, and emails.
Monzo is on a mission to make money work for everyone, waving goodbye to traditional banking's complexities. They offer personal and business bank accounts, joint accounts, and more, with a focus on financial education and award-winning customer service.
Provide exceptional customer service to policyholders, agents, and other collaborators through inbound calls, email, and chat.
Handle a high volume of customer inquiries and analyze problems to provide detailed and proactive solutions.
Leverage advanced technology and software systems to accurately record customer interactions and deliver exceptional solutions.
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. They strive to attract, develop and retain a workforce that is as diverse as the customers they serve and to foster an inclusive work environment.
You are the first point of contact for our customers and provide advice to their requests regarding their bookings, rental agreements, complaints, and invoices.
You assist our business and private customers on the phone and via email in using the online booking systems, to make reservations, offer our customers a full-service package and find a solution for any problem
You always have a sympathetic ear, and you advise our customers over the phone and via email
Sixt is a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. At SIXT, top-tier customer experience and outstanding customer service are their highest priorities.
Provide our customers immediate support via live-chat/messaging, email, ticketing, social media, and phones.
Leverage your deep understanding of our Internal Support Portal to address our users’ concerns quickly and accurately.
Make recommendations for members with your deep knowledge about Forma’s product.
Forma's flexible benefits software helps companies offer competitive benefits packages while reducing costs and inefficiencies. They give employees more choice and flexibility in how they spend their benefit allowances and has helped hundreds of the world’s most admired companies.
Take ownership of a portfolio of 7-9 accounts, including several large customers in active onboarding.
Build relationships with executive sponsors and key day-to-day contacts.
Lead the executive onboarding portion of implementations, ensuring stakeholders are aligned on goals and success measures.
Clutch is a vertical SaaS company backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. They develop software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans.
Provide responsive customer support via phone, email, and other channels.
Manage and maintain strong relationships with assigned customer accounts.
Monitor system dashboards and security alerts, taking prompt action when needed.
NEC Software Solutions, part of NEC Corporation, develops software solutions. They focus on supporting public services with over 3,000 employees, working with governments, hospitals, housing providers, and local authorities.
Engaging with customers via inbound calls and responding to their inquiries.
Processing customer requests, including options, equities, and mutual fund trades.
Enhancing relationships with high-net-worth clients with complex service needs.
Fidelity is passionate about making financial expertise broadly accessible and effective in helping people live the lives they want. They are a privately held company that values creating a work environment that attracts top talent and reflects their commitment to their associates.
Making energy easy, cutting through the jargon and helping customers understand their bills.
Solving problems like a pro, whether it’s a billing query or a complex energy conundrum.
Handling queries from start to finish, including complaints, making sure customers get the right help the first time.
Octopus Energy is an energy company that is working towards making energy better for our customers and the planet. They are a team of brilliant minds tackling challenges together, without egos or corporate nonsense.
Handle student interactions (Calls, Chat, Texts and Emails) with empathy and understanding.
Collect and organize student feedback or product bugs; share with CX management team and/or other company stakeholders.
Prioritize multiple deliverables and responsibilities, with the ability to change focus quickly and efficiently.
Aceable is a mobile education platform offering affordable and engaging online courses. They are dedicated to helping people achieve their goals through online certification and have been recognized as one of the Best Places to Work.
Shape and enhance a global support structure for SMB clients and Member Apps.
Optimize operations and unify processes to drive efficiency and service quality.
Lead a team committed to creating exceptional customer journeys.
Jobgether is a platform that uses AI-powered matching to ensure applications are reviewed quickly and fairly. They identify top-fitting candidates and share the shortlist with hiring companies, with the final decision managed by the internal team.
Receiving inbound calls to support students making loan applications.
Supporting students and family members with payments and eligibility.
Making a difference in supporting a student’s academic future.
Teleperformance helps businesses improve their customer experience. They are recognized by industry analysts and experts and certified as one of the top 36 best workplaces in the UK.
Receive and respond to telephone, email, web and other customer, country and patient inquiries.
Enter new customer information in Salesforce.
Appropriately field calls for payment collection or reimbursement and billing and process them.
Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics.
This role is about helping customers succeed day-to-day and building strong operational foundations as they grow.
Act as the primary point of contact for customers post go-live
Support clients in adopting Cryptio across their teams and workflows
Cryptio builds infrastructure to bring financial integrity to the crypto economy. They provide an enterprise-grade back-office and data platform that power accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organizations.
Manage inbound inquiries from small business customers via phone, email, and chat.
Interface with customers at all levels of management, providing guidance and troubleshooting.
Work through creative solutions to answer customer questions and resolve issues.
Justworks helps businesses get off the ground by enabling them to focus on running their business, solving HR issues with a data-driven approach. They foster a welcoming and casual environment with great benefits, wellness programs, company retreats, and a supportive, entrepreneurial culture.
Manage portfolio ensuring client’s financial condition, management’s performance and industry trends are up to corporate standards.
Responsible for ensuring all advances and loans comply with loan policy and approved structure.
Resolve factoring and asset based lending service problems, control operational costs and minimize loss of clients to competition.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. They are a team of problem solvers and innovators who celebrate differences and believe unique perspectives strengthen them and position them for success.
Communicate with members via phone and email with care.
Listen to members and provide empathy and solutions.
Accurately document member interactions and activity.
Achieve is a leading digital personal finance company that helps everyday people move from struggling to thriving. They have over 3,000 employees in mostly hybrid and work-from-home roles across the United States, with hubs in Arizona, California, and Texas. They put people first.
Provides professional quality sales and service for customer and prospect inquiries, issues and requests.
Achieves sales targets with a focus on relevant investment products.
Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
BMO Financial Group is driven by a shared purpose: Boldly Grow the Good in business and life. As the 8th largest bank in North America by assets, it provides personal and commercial banking, wealth management and investment services to more than 12 million customers.
Provide phone support as primary communication channel, responding to inbound customer inquiries with professionalism and empathy
Resolve customer issues or escalate to Technical Support, Accounting Support, Customer Success, and other departments as needed
Contribute to documentation, training materials, and process improvements
Heard is an all-in-one financial solution for therapists that combines software and human support to handle bookkeeping, taxes, payroll, and more. Their mission is to help therapists be therapists by acting as their financial back office—empowering them to spend less time on business operations and more time supporting their clients.