Source Job

• Communicate with our members via phone and email. exhibiting care in every interaction
• Listen to our members, providing empathy and solutions to their unique needs
• Accurately document Member interactions and activity

Achieve is a leading digital personal finance company that provides innovative, personalized financial solutions. They have over 3,000 employees in hybrid and work-from-home roles across the United States with hubs in Arizona, California, and Texas and put people first.

• As the first point of contact, you'll assist patients and providers.

Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare. They aim to set the standard for the industry and help patients live their best lives and is committed to diversity, equity, and inclusion.

• Respond to all membership emails within a 4-hour window during business hours.
• Monitor and respond to questions in Slack from members or internal teams.
• De-escalate and professionally handle emotionally sensitive inquiries from patients or members.

Honeydew aims to transform skincare by making it accessible and affordable. Their team is dedicated to providing compassionate, personalized care to help patients achieve their skin health goals.

• Providing superior customer service during every member interaction.
• Responding to a high volume of emergency road service requests in a call center environment.
• Responding to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

• Create a welcoming experience by authentically engaging every caller, every time.
• Thoroughly and accurately answer questions about customers’ healthcare accounts.
• Thoughtfully listen to callers’ needs and provide appropriate solutions.

Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. They research the most effective cost containment strategies and are driving down the cost of plans with innovative solutions.

• Team members will perform outbound calls to enroll the person into their food box program or to reauthorize the person into the program.
• Have a passion for helping members make decisions that will enhance their healthcare experience
• You will be making a difference in someone’s life!

Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. They interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes.

• Evaluate claims to determine whether they qualify for reimbursement
• Deliver exceptional service to members via phone, chat, and email
• Manage and organize workload using Garner’s platform and tools

Garner Health is reshaping the healthcare economy to ensure everyone can afford high quality care. They have more than doubled their revenue annually over the last 5 years and are seeking exceptional talent to shape their unique, award winning culture.

• Engaging, educating, and qualifying new and existing members on our Surgery Care program offering.
• Providing exceptional customer service through inbound/outbound calls in our fast-paced, contact center environment.
• Partnering with internal clinical professionals in providing member guidance.

Transcarent is the One Place for Health and Care delivering medical, pharmacy, and point solutions together with the WayFinding experience, the first and only generative AI-powered health and care platform for health consumers. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members.

• Receive and respond to telephone, email, web and other customer, country and patient inquiries.
• Enter new customer information in Salesforce.
• Appropriately field calls for payment collection or reimbursement and billing and process them.

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics.

• Serve as a trusted point of contact for members via email and inbound/outbound phone calls
• Investigate and resolve billing and account-related questions, including fees, holds, freezes, and terminations
• De-escalate challenging situations and provide thoughtful, solution-oriented support

Daxko powers wellness to improve lives by helping health & wellness facilities operate efficiently and engage their members. They build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.

• Outbound calls, calling members to inform them of their Specialist Management Solutions benefits and act as a care guide on behalf of the customer helping them receive treatment from a network of high-quality surgeons
• Receive inbound calls from members to educate them on their Specialist Management Solutions benefits and provide guidance with appointment scheduling
• Assist in the coordination of care across a variety of settings, while maintaining strict confidentiality and the highest level of professionalism

Lantern is a specialty care platform connecting people with the best care when they need it most. They curate a Network of Excellence comprised of the nation’s top specialists for surgery, cancer care, infusions and more, delivering excellent care with significant cost savings to employers and their workforces.

• Build rapport with families, healthcare providers, and insurance companies in a compassionate manner.
• Educate potential families about evaluation, treatment, and insurance processes.
• Provide excellent customer service and expedite the process for families.

Cranial Technologies researches and treats plagiocephaly (commonly called flat head syndrome). They have treated over 300,000 babies with the DOC Band® and are the leader in pediatric cranial shaping orthoses. They also provide treatment with EarWell® to correct infant ear shapes without surgery, with 600,000+ successful outcomes.