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Primary Duties:
- Responds to member/customer requests for emergency road service in a call center environment.
- Obtains information regarding type of service required (e.g. vehicle location, type of problem, etc.).
- Provides basic information regarding Emergency Road Service benefits.
Member Interaction:
- You can make a difference by helping our members during stressful situations.
- Responding to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road.
- Analyzing member accounts to determine additional products and services that benefit the member.
Benefits:
- Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group.
- Benefits include Medical, Dental, Vision, PTO, and 401k Match.
- Complimentary AAA membership.
AAA The Auto Club Group
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories. ACG belongs to the national AAA federation and is the second largest AAA club in North America.