Deliver fast, empathetic, effective support via Plain
Partner with Product, Engineering, and Sales to resolve issues and surface customer insights
Report bugs, share feature requests, and champion the customer’s voice in product discussions
Cryptio builds infrastructure to bring financial integrity to the crypto economy. Their enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organizations. They've raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay.
Member-facing: Responding to members’ queries regarding our products and services.
Taking ownership of members' issues, following up on outstanding requests, and escalating issues when necessary.
Onboarding of prospective members - assisting them from applying for membership until they are fully onboarded
Xapo Bank aims to provide economic freedom and wealth protection. They are a fully distributed team of over 130 Xapiens that work remotely from 30+ countries around the world and are headquartered in Gibraltar.
Act as a subject matter expert on Procurify’s product offerings, as well as standards and best practices around purchasing/procurement and accounting
Collaborate with Sales, Customer Success, and Partnerships teams to understand clients’ current situations and business needs
Craft and deliver compelling, customized software demos, tying a prospect’s business challenges to the value Procurify provides
Procurify is the AI-enhanced procurement and AP automation platform for the mid-market, enabling organizations to take control of spend and save money. They are a remote-first company trusted by hundreds of companies around the world to manage over $30B in spend.
Serve as the primary point of contact for strategic customers, partnering closely to help them launch, grow, and scale successful communities.
Guide customers through onboarding and rollout, ensuring strong product adoption across both web and mobile.
Proactively help customers unlock ongoing value from Circle over time, shaping how Customer Success at Circle scales in the years ahead.
Circle is building the world’s leading all-in-one platform for online communities. They are a fully remote company of around 200 team members from 30+ countries around the world and seek exceptional individuals to create a meaningful impact.
Manage relationships with financial institutions and fintech clients across the Americas.
Maximize adoption, retention, and client growth through Entersekt’s solutions.
Drive renewals, upsells, and expansion, collaborating with the Commercial team.
Entersekt is a leader in digital banking fraud prevention and payment security, including mobile authentication and app security. They have a diverse product portfolio expanding globally with emphasis on North America and European markets.
Deliver a high-quality experience that balances low client friction with strong security protocols
Analyze cases and alerts to identify potential threats while minimizing false positives
Communicate with clients primarily through email, addressing account access, security concerns, and general troubleshooting
Kraken is committed to accelerating the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. They are a fully remote company with Krakenites in 70+ countries who speak over 50 languages.
Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
Translate complex product and technology problems into simple and actionable solutions and be able to manage the solution process both internally and externally.
Sardine is a leader in fraud prevention and AML compliance, utilizing device intelligence, behavior biometrics, machine learning, and AI to stop fraud. They have raised $145M from investors like Andreessen Horowitz and Google Ventures and maintain a remote-first work culture with hubs in the Bay Area, NYC, Austin, and Toronto.
Guides Teams and Business customers through best practices and demonstrates an understanding of their needs.
Acts as the customer champion and advocate, helping increase awareness of customer needs and priorities.
Supports customers in seeing the value of their investment with 1Password, and driving towards their adoption goals.
1Password is building the foundation for a safe, productive digital future by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. It is one of the most loved brands in cybersecurity, taking a human-centric approach.
Partner with Sales, Product and Partners to advocate for integration development in-line with customer needs
Collaborate with Ramp Account Executives to showcase technical accounting features and benefits through customized product demos, workflow illustrations, and promoting Ramp’s value proposition
Develop tailored product solutions based on a deep understanding of integration and configuration options, ensuring effective alignment with customer needs
Ramp is a financial operations platform designed to save companies time and money. Their all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence. The Ramp team comprises talented leaders from leading financial services and fintech companies and has been named to Fast Company’s Most Innovative Companies and LinkedIn’s Top U.S. Startups for more than 3 years.
Answer clients’ Cryptocurrency transactions, Staking and various other Crypto related products on a daily basis questions via text and live support channels.
Provide testing and feedback for new features before they are released to clients.
Assist in the management of our Consumer/Trading/Kraken Desktop support team (QA for other specialists, possibly improving training materials, updating confluence articles etc.).
Kraken is a mission-focused company rooted in crypto values, aiming to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion. As a fully remote company, they have Krakenites in 70+ countries who speak over 50 languages and are industry pioneers who develop premium crypto products.
Answer inbound Voice calls with friendly, professional service; drive quick, accurate resolutions.
Clarify client goals, provide education on Kraken products and services, and guide funding, trading and other account activities.
Take ownership to continuously optimize your performance and ability to add value to Kraken.
Kraken is a mission-focused company rooted in crypto values that aims to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. As a fully remote company, Kraken has Krakenites in 70+ countries who speak over 50 languages.
Assist in the design, development, and roll out of Anchorage Digital’s Sanctions Oversight Program.
Manage Anchorage Digital’s Sanctions Oversight, screen alerts for global affiliates, and provide feedback on system enhancements.
Conduct Quality Assurance and Quality Check reviews while providing feedback to L1 analysts.
Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. As a diverse team of more than 600 members, they are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.
Own the end-to-end customer lifecycle for a portfolio of strategic and enterprise accounts
Develop and execute customer success plans aligned to customer business goals
Serve as the primary point of contact and trusted advisor for assigned customers
CrashPlan provides cyber-ready data resilience and governance in a single platform. Their solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide.
Manage a portfolio of live banking clients as their trusted technical partner after go-live
Configure and maintain customer workflows & configurations
Handle support escalations, troubleshoot platform issues, and make adjustments on live calls with financial institutions
Prelim is revolutionizing how financial institutions onboard and serve their customers. They are a fast-growing, remote-first startup on a mission to make banking more accessible for everyone.