Customer Support Executive
Remote regions
GlobalBenefits
5w PTO
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What you’ll do:
- Deliver fast, empathetic, effective support via Plain
- Partner with Product, Engineering, and Sales to resolve issues and surface customer insights
- Report bugs, share feature requests, and champion the customer’s voice in product discussions
We’re looking for someone who:
- Is crypto native and can walk through an on chain transaction (for example on Etherscan)
- Thrives on complexity over volume and is comfortable owning a tough ticket for days if needed
- Communicates clearly and over communicates in remote settings, with a strong bias to action
Why you’ll love this role:
- Work with top stablecoin, DeFi, and banking clients, guiding them through crypto finance.
- Go beyond support by improving processes, tools, and customer experience.
- Collaborate with Product, Sales, and Engineering to shape the roadmap and customer experience.
Cryptio
Cryptio builds infrastructure to bring financial integrity to the crypto economy. Their enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organizations. They've raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay.