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Key Role:
- Coach and support a team of up to 7 Team Managers, empowering them to bring out the best in their own teams and build future leaders.
- Drive operational excellence by proactively reviewing processes, tools, and ways of working to make everything slicker and smarter.
Driving Operational Decisions:
- Make critical, real-time operational decisions, effectively balancing service levels, team wellbeing, and efficiency to deliver an outstanding customer experience.
- Partner with key stakeholders across the bank, including workforce planning and risk teams, to ensure a smooth and efficient operation.
Owning Performance:
- Take full ownership of your operation's performance. You'll keep a close eye on the numbers, spot emerging trends, and drive meaningful improvements.
- Advocate for your team's needs, making sure they are engaged, supported, and set up for success every day.
Monzo
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking. They have personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards. They are creating magical moments for their customers!