Lead assigned teams to deliver high-quality operational support.
Oversee workflows and monitor KPIs to enhance operational efficiency.
Focus on team training and development while driving continuous improvement initiatives.
Jobgether is a platform that helps connect job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly and objectively, and the final hiring decisions are managed by the company's internal team.
Create a positive environment, demonstrating role model leadership to shape the team's culture.
Grow people in their technical expertise and career path, supporting learning opportunities.
Champion a culture of automation, continually seeking opportunities to eliminate toil and enable the team.
Mambu is a leading SaaS cloud banking platform that aims to revolutionize the fintech industry and make banking better for a billion people. They provide exciting career opportunities to shape the future of financial services.
Oversee performance and scalability of the launch and delivery engine.
Lead a diverse global team to drive key initiatives and improve operational efficiencies.
Build executive-level relationships with the largest clients.
Jobgether connects job seekers with partner companies' open roles, using an AI-powered matching process to ensure fair reviews. They aim to quickly and objectively identify top candidates for companies.
Lead day-to-day Customer Support operations across internal teams and BPO partners in a 24/7 environment.
Monitor and manage operational performance across key service metrics.
Identify operational risks early by monitoring volume trends, service signals, and operational capacity.
Vio is a travel tech platform that helps millions of users make smarter travel decisions by comparing stays across 100+ booking sites. They aim to reshape how people discover and book accommodation through technology travelers can trust. They have operations in 100+ markets and are growing fast.
Providing second line oversight of issues, actions and controls monitoring as per the Operational Risk Procedures.
Analyzing Operational Risk data such as incidents, external regulation, and risk event scanning to provide insights and identify any trend(s) and/or risk(s).
Supporting the implementation and operation of Monzo’s risk management framework by helping to embed oversight and monitoring.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking. They have grown a lot in the UK, offering personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards. They aim to solve problems and change lives through financial tools.
Lead a vital team responsible for executing various banking service programs that adhere to financial and operational goals.
Collaborate closely with cross-functional teams and senior leadership to ensure the successful delivery of projects, focusing on customer satisfaction and efficient service delivery.
Drive improvements across processes to enhance overall performance, ensuring our projects meet the highest standards of quality and efficiency.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own and improve core operational workflows and systems.
Diagnose operational bottlenecks and design scalable solutions.
Lead high-priority cross-functional initiatives from concept through execution.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Embedding the long-term design vision for support experiences at Monzo.
Leading large, end-to-end design initiatives across ambiguous problem spaces.
Designing with a service mindset, understanding what happens beyond the interface.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking. They have over 100 designers, researchers, and brand experts, and they focus on solving problems and changing lives through Monzo ❤️.
Manage the payment operations team and oversee projects.
Handle critical payment escalations and ensure timely resolution.
Collaborate with Payment Service Providers for seamless customer service.
WeTravel builds tools that empower entrepreneurs to launch and grow their own travel businesses. Their platform simplifies trip proposals, payment processing, and customer management, enabling organizers to focus on creating amazing experiences; they are a category leader powering over a million travelers' adventures.
Own day-to-day operations while aligning execution with growth and revenue goals.
Act as a strategic partner to the COO and Founder, driving priorities and ensuring follow-through on key initiatives.
Build, document, and optimize SOPs, workflows, and internal systems for efficiency and scalability.
Jobgether is a platform that connects job seekers with employers. They use AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Spotting patterns and identifying potentially vulnerable customers and financial crime.
Listen to customers’ concerns with positivity, empathy and patience and fix the problem.
Supporting customers across phone calls, in-app chat and email.
Monzo is on a mission to make money work for everyone, waving goodbye to traditional banking's complexities. Starting as a prepaid card, their product offering has grown in the UK to include personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards. They create magical moments for their customers.
Lead, coach, and mentor a team of Customer Operations Specialists to meet and exceed performance expectations.
Monitor daily workflows and queues to ensure timely, accurate resolution of provider and client inquiries.
Track and analyze team performance against key metrics, including OKRs and productivity KPIs.
Grow Therapy is a technology-powered marketplace that empowers therapists, augments insurance payors, and serves patients in need of mental healthcare. They have raised more than $178mm of funding and have empowered more than ten thousand therapists and hundreds of thousands of clients across the country.
Build systems and automation for amazing customer experiences.
They are looking for someone to lead and scale a frontline customer team. Fetch is a startup or high-growth company that emphasizes innovation and teamwork.
Oversee field team training and data quality processes.
Support the process of insights generation, and conduct data analysis projects.
Enveritas is dedicated to alleviating poverty and making the world a better place. They embrace diversity and encourage qualified candidates from all backgrounds to apply.
Own end-to-end preparation for Town Halls and other leadership forums.
Support company and functional OKR execution by tracking cascading objectives and key results across teams.
Identify and prioritize cross-functional process friction that slows execution or creates unnecessary manual work.
Varicent provides SaaS solutions that empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. They are recognized as a market leader and trusted by global industry leaders.
Set product direction using data, strengthen commercial decision-making.
Lead the evolution from analytics to AI and ML-enabled product capability.
Shape product strategy and prioritization, champion the use of data and experimentation.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking. Monzo is embracing diversity by fostering an inclusive environment for all people to do the best work of their lives.
Preparing executive-level reports on WFM performance for senior leadership.
Analysing large datasets to identify patterns and communicate insights to stakeholders.
Creating and reviewing shift offerings to support business growth and improve flexible working.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking. They offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK.
Partner across the EC Experience team to help operationalize the EC Lifecycle strategy and support key strategic priorities
Own and drive key operational initiatives and cross-functional programs from planning through execution
Support decision-making by developing analyses and structured insights that inform prioritization and trade-offs
Snorkel AI helps enterprises transform expert knowledge into specialized AI at scale. As a rapidly scaling company with market proven solutions and robust funding, they offer a unique combination of stability and the excitement of high growth.
Leading the Personal Support and Nursing Management team.
Providing professional knowledge and support to the team.
Supporting daily operations of client services, case management, and human resources.
CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. They care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through their 24 locations and 24 nursing clinics.
Manage complex projects, ensuring seamless delivery for clients.
Partner with product and sales teams to shape delivery plans and assure value.
Strengthen operational excellence by refining project management processes.
Sibylline is a leading intelligence and strategic risk consultancy in the security sector that supports businesses, governments, and NGOs. The firm provides an innovative, entrepreneurial, and fast-growing working environment, offering employees opportunities for career progression and to build their personal profiles.