Manage and forecast the intraday arrivals for volume, AHT and shrinkage on a weekly basis for assigned teams
Create and maintain the intraday plan on a rolling 2 weeks basis
Analyze enterprise volume, productivity and patterns to optimize staffing levels
Kraken is a mission-focused company rooted in crypto values, aiming to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion. As a fully remote company, Kraken has Krakenites in 70+ countries who speak over 50 languages and they develop premium crypto products.
Build & own capacity models including all volume and staffing forecasts
Pull and analyze large datasets from WFM tools, operational systems, and product data
Identify the real drivers of demand, variability, and risk
Wheel is evolving the traditional care ecosystem by equipping innovative companies with a platform to deliver virtual care at scale. They offer strategies and technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.
Turn raw information into easy-to-understand reports and dashboards.
Ensure web analytics data is accurate and up-to-date.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking. They have over 11 million customers in the UK and are known for their hot coral cards and get-paid-early feature, combined with financial education.
Build and maintain accurate demand forecasts across seasonality.
Implement consistent productivity and performance benchmarks across teams.
Define and manage core service KPIs including utilization and adherence.
CharterUP is transforming the $450+ billion group transportation and mobility market with an AI native platform. They connect enterprises, institutions, and event organizers to thousands of bus operators nationwide and are recognized as one of the fastest-growing companies.
Identify, document, and execute process improvements.
Prepare and maintain detailed staffing and operational reports.
Partner with department heads, Practice Directors, and project teams on resource planning.
Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). They are a global company and operate fully remote with employees in Canada, the United States, and Latin America, celebrating the culture of each of their team members and fostering a community of technological curiosity.
Design and optimize the end-to-end revenue process.
Create and implement data-driven reporting to guide internal stakeholders.
Enhance the GTM systems and manage data for forecasting and performance management.
Jobgether is a platform that connects job seekers with companies. They use AI-powered matching to quickly and fairly review applications against core requirements.
Spring Health aims to revolutionize mental healthcare by removing barriers to access. They partner with over 450 companies and offer mental health services to 10 million people, with a valuation of $3.3 billion after their Series E Funding.
Own real-time queue management, ensuring SLA protection and operational stability.
Monitor live performance, identify anomalies, and conduct root-cause investigations.
Distill complex operational signals into clear, concise, and actionable updates.
Clipboard is a Series C marketplace company that helps professionals turn extra time into career growth. They are a YC Top Company with a global, remote team of 700+ people and have been profitable since 2022.
Providing second line oversight of issues, actions and controls monitoring as per the Operational Risk Procedures.
Analyzing Operational Risk data such as incidents, external regulation, and risk event scanning to provide insights and identify any trend(s) and/or risk(s).
Supporting the implementation and operation of Monzo’s risk management framework by helping to embed oversight and monitoring.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking. They have grown a lot in the UK, offering personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards. They aim to solve problems and change lives through financial tools.
Own the metrics and analytical direction for your product area, influencing strategy and roadmap priorities.
Define success metrics, build measurement frameworks, and ensure major decisions are backed by solid analysis.
Collaborate with analysts, researchers, product managers, designers, and engineers to shape product strategy.
Docplanner aims to make the healthcare experience more human by empowering patients with access to reviews and enabling doctors to manage bookings efficiently. They operate in 13 countries, serving over 90 million patients monthly, with over 2,500 employees globally and a startup-mindset culture.
Updates and processes data for real-time performance analysis.
Manages and monitors the queue for the Operations account against the attainment of passing service levels.
Acts as the central point of communication regarding account performance by cascading vital information to key decision-makers.
Helpware is a technology-driven American company providing Customer Experience & Operational Support services for modern companies. Our team of professionals delivers best-in-class value-adding solutions to our partners by leveraging empowered teams, innovative solutions, and technologies.
Transform raw data into actionable insights that improve operational performance.
Design reporting systems and automate workflows to enhance business operations.
Analyze productivity and operational data to identify trends and improve efficiencies.
They help businesses streamline their hiring process with applicant tracking system (ATS) software. The company emphasizes data-driven decision-making and creating impactful solutions for operational challenges.
Partner with CCO pillar leaders, Customer Service Operations, and Data Engineering to understand how we define an “effortless, empathetic, and consistently excellent” support experience.
Convert CCO business needs into actionable data product requirements by mapping how customer, order, ticket, and interaction data flows across our CCaaS platform.
Develop and maintain a multi‑quarter data roadmap for the Customer Service Agent Experience pillar, balancing foundational work with high‑leverage use cases.
ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. They value technology, and particularly data, as a differentiator and a key component of their success; ezCater embraces humans of every background and provides a tremendous amount of responsibility and autonomy to its employees.
Dig into billing workflows to identify breakdowns.
Help teams make informed conclusions that improve accuracy and reduce friction.
Support sustainable growth with reliable financial experiences for members and partners.
Rula strives to create a world where mental health is no longer stigmatized, but embraced as part of overall well-being. They provide quality, evidence-based, and compassionate care, empowering individuals to take charge of their mental health. Rula is a remote-first company.
Dig into large-scale telematics and execution data to surface patterns in utilization, dwell, driver activity, safety signals, and operational performance.
Build demo dashboards, sandbox datasets, ROI metrics, and example analyses that help sales and GTM teams close deals with real proof points.
Validate assumptions, surface gaps, and help define the metrics that customers actually trust, influencing roadmap priorities.
Catena sits beneath the freight ecosystem — normalizing real-time telematics and execution data from hundreds of thousands of trucks and trailers across 130+ providers into a single API. At 15 people, Catena has raised $8.25M and the data you'll work with is genuinely novel.
Own all aspects of pipeline and forecast management and reporting.
Own sales territory analysis and design, coverage models, compensation plan design, quota modeling and headcount plans / tracking.
Create analytical reports, dashboards, and insights to support the business.
ServiceNow began in San Diego, California, in 2004 and has grown into a global market leader. They provide AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, connecting people, systems, and processes. They aim to make the world work better for everyone.
Following specific workflows to ensure efficient and accurate timesheet approvals.
Communicating with key stakeholders on reporting, trends, patterns, and issues.
Navigating workforce issues using critical thinking and clear communication.
Since 2007, ModSquad has been reinventing the Customer Experience Services industry. They partner with top brands globally, offering services like customer support, content moderation, and social media management, supporting over 50 languages in 90+ countries. The company primarily operates remotely, providing opportunities to work with great people on cool projects for amazing brands, fostering a collaborative and inclusive environment.
Manage, mentor, and grow a team of product analysts, fostering a culture of curiosity and data-driven decision-making.
Partner with Product, Engineering, Design, and Marketing to define success metrics and establish growth targets for location-based features.
Conduct deep-dive analyses on user behavior, feature performance, and product health metrics, transforming location events into clear insights.
Life360 is dedicated to keeping people close to the ones they love through its mobile app, Tile tracking devices, and Pet GPS tracker, empowering members to protect what matters most. They are a remote-first company with over 500 employees, fostering a culture that values innovation and customer satisfaction.
Own strategy, governance, and technical execution of Wrike’s global People Systems ecosystem.
Lead lifecycle workflow redesign to improve automation, ownership clarity, and transparency.
Build scalable reporting frameworks using tools such as Tableau, SQL/BigQuery, or similar analytics platforms.
Wrike is a work management platform built for teams and organizations looking to collaborate and create. They aim to bring everyone and all work into a single place. They have offices globally and promote a hybrid model for team members near office hubs.
Drive Deel’s operational strategy across products, services, and market expansions with a focus on scale and efficiency.
Own and lead complex operational domains, designing and implementing programs that enhance scalability, automation, and business impact.
Define, scope, and execute high-priority initiatives, leading cross-functional teams to deliver measurable outcomes.
Deel is the all-in-one payroll and HR platform for global teams. Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform and our team of 7,000 spans more than 100 countries with a connected and dynamic culture.