Deliver fast, accurate, and empathetic support to workplace customers.
Navigate tools to investigate cases and maintain accurate documentation.
Apply sound judgment to troubleshoot issues and improve customer experiences.
Clipboard Health's app-based marketplace connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. It is a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Coordinate vehicle deliveries and logistics assignments, including resolving escalations and maintaining communication with stakeholders.
Manage inbound calls, tasks, chats, and other critical functions pertinent to the Logistics team.
Demonstrate adaptability to changes in the work environment and collaborate effectively with team members.
HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company embracing collaboration and flexibility, and committed to creating an inclusive environment for all employees.
Use our PSA/Ticketing System to manage and monitor all Client-facing activity.
Schedule and Assign the workload across our Team so they work efficiently.
Appropriately triage all service delivery board tickets according to CTS workflows and standards.
CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations, with expertise in supporting nonprofits and educational institutions. They are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries, fostering a culture of growth, collaboration, and innovation.
Create monthly driver rankings and send recognition announcements.
Manage end-to-end driver recruiting via ATS platforms, including posting jobs and screening.
Ensure new hires are set up correctly in payroll and manage onboarding steps.
20four7VA connects offshore independent contractors with clients worldwide, focusing on developed markets. They aim to improve business efficiency for clients through task-specific services delivered by qualified contractors.
Provide operational coordination and reporting support for customer-facing teams.
Build and maintain accurate reports and data trackers required for agreed-upon operational deliverables
Help administer standardized feedback requests and survey processes, compile results, and build reports and summaries as defined in contractor agreement.
Brightwheel is the largest and fastest growing platform in early education. They are trusted by millions of educators and families every day and are backed by top investors.
Handle customer interactions across chat and email with professionalism and empathy.
Log, track and resolve customer cases efficiently using Salesforce and other internal tools.
Provide clear and concise updates to internal teams, ensuring seamless customer experiences.
Newsela is an education company. They bring engaging, accessible content to classrooms, helping students develop literacy skills and a lifelong love of learning.
Perform daily payroll and timecard audits, ensuring accuracy.
20four7VA provides offshore independent contractors to deliver remote services to clients worldwide. They focus on developed markets such as the United States, the United Kingdom, Canada, and Australia and offer a vibrant community with constant support.
Prepare and submit construction permits across various U.S. jurisdictions.
Track active projects, timelines, and deliverables using Google Sheets.
Coordinate with suppliers and vendors.
20four7VA is a U.S.-based company that seeks offshore independent contractors to deliver remote services to clients worldwide. We focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
Analyze datasets to identify patterns and trends related to service performance.
Manage task views, routing, and short-term system changes for efficient workload distribution.
Conduct deep dives to identify issues between supply/demand and assess the service impact of proposed changes.
Jobgether leverages AI to connect candidates with companies. They focus on quick and fair reviews, matching applicants with core requirements and ensuring objective shortlists for employers.
Support the HR Director by taking ownership of day-to-day people operations and administrative HR workflows.
Reduce manual oversight, maintain clean and reliable HR data, and execute recurring HR workflows with precision and consistency.
Be the go-to person for onboarding, offboarding, benefits coordination, HR tracking, and routine HR communications.
WeAssist is a dynamic recruiting firm focused on creating fair opportunities in the business world. With a team of over 120 Outsourced Professionals, We help US businesses find skilled remote workers and connect these workers with good employers.
Distribute tasks between web design and copywriting teams, ensuring interaction between Client Success, Campaign manager departments.
Participate in rallies and work with Google Docs, planning tasks and requests, controlling task due dates.
Coordinate team interactions and maintain up-to-date information in task tables, ensuring data accuracy.
INFUSE brings together people to understand how technology will shape businesses and create projects with potential impact. They have over 1100 employees in the USA, Ukraine, Great Britain, and more, and they value innovation.
Assist in drafting and formatting executive summaries, ensuring clarity, accuracy, and adherence to internal quality standards.
Support candidate communication, including availability checks, interview reminders, preparation calls, and status updates.
Update and maintain candidate stages, notes, and tags in the ATS to ensure clean and accurate records.
Smart Working believes your job should not only look right on paper but also feel right every day. They connect skilled professionals with outstanding global teams and products for full-time, long-term roles and value growth and well-being.
Own real-time queue management, ensuring SLA protection and operational stability.
Monitor live performance, identify anomalies, and conduct root-cause investigations.
Distill complex operational signals into clear, concise, and actionable updates.
Clipboard is a Series C marketplace company that helps professionals turn extra time into career growth. They are a YC Top Company with a global, remote team of 700+ people and have been profitable since 2022.
Provide support to clients through phone, email, and chat with a focus on root cause analysis and client education.
Address complex client questions and concerns with speed, professionalism and empathy; be a brand ambassador.
Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
Flywire is a global payments enablement and software company that solves high-stakes, high-value payments. They support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide.
Assign leads to the right partner agents or teams.
Neighborhoods.com is dedicated to making a real difference in people’s home-buying journey. They foster a collaborative remote environment where employees thrive by providing exceptional customer support.
Communicate directly with Ground News subscribers across web, mobile, browser extension, and newsletter products.
Respond with clarity, empathy, and accuracy; even when questions touch on complex or sensitive political topics.
Identify patterns, bugs, and recurring pain points, and document and communicate actionable insights to Product and Engineering.
Ground News is a platform that helps compare news sources and break free from algorithms. They offer a news comparison platform to engage with news beyond filter bubbles and are supported by readers who pay for a subscription.
Provide amazing email and phone support to Handshake customers via internal ticketing systems.
Utilize internal tools to manage issues between Customer Support, Customer Success, Product, and Engineering.
Maintain a standard level of excellence in regards to response times, resolution times, equal share of queue, and the quality of the customer support experience.
Handshake is the career network for the AI economy. 20 million knowledge workers, 1,600 educational institutions, 1 million employers (including 100% of the Fortune 50), and every foundational AI lab trust Handshake to power career discovery, hiring, and upskilling. The company has leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, among others.
Performing detailed task analysis, defining key quality drivers and necessary skills, develop efficient testing and onboarding methodologies for our Data Services vendors
Managing end-to-end production Control processes and providing feedback to suppliers
Reporting on delivered productivity and propose action plans for improvement
RWS helps organizations grow the value of ideas, data, and content by ensuring they are understood. They embrace diversity and promote equal opportunity, fostering an inclusive work environment where employees can grow and excel.
Manage the Founder’s email inbox, flag urgent items, and draft responses.
Track weekly hours for manufacturing and shipping teams using Rippling.
Consolidate customer support tickets to identify trends and improvement areas.
They are a rapidly growing pet treat manufacturer specializing in high-quality, chemical-free dog and cat treats. As the company grows, they are looking for a high-level operational partner who can help organize the “chaos” of a fast-moving environment and act as the connective tissue between leadership, operations, and production teams.