Own the end-to-end technical onboarding of new Travel Pay clients, including corporate registration, Real Card Number (RCN) setup, and alias configuration.
Manage Custom Data Fields, MCC-based restrictions, purchase groups, and approval flows, as well as prepare and submit Mastercard registration documentation.
Resolve operational incidents related to rejected VCNs, reconciliation mismatches between booking and transaction records, and enriched data configuration.
Provide timely, high-quality support to MoonPay customers and partners across multiple channels.
Investigate customer issues, identify root causes, and resolve problems while ensuring a smooth customer experience.
Collaborate with internal teams to resolve escalations and operational issues impacting customers.
MoonPay is a unified payments platform for digital currency, making it easy to buy, sell, swap, and pay in digital currencies. They are trusted by over 30 million customers and over 500 ecosystem partners, with a focus on collaboration and building secure, scalable solutions.
Receive each confirmed booking handed over by the Ticketing team and create or update the full trip record in our client management system.
Prepare invoices using FreshBooks, our billing platform, following your Team Lead's instructions, and hold them for review before sending anything to the client.
Before sending any deliverable to a client, confirm that payment has been received and correctly recorded.
Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year.
Support day-to-day stablecoin mint and burn workflows under strict operational controls.
Monitor key payment health metrics and identify anomalies impacting conversion and revenue capture.
Build and maintain dashboards and visualizations to track KPIs and surface actionable insights.
MoonPay is a unified payments platform for digital currency, making it easy for anyone to buy, sell, swap, and pay in digital currencies. They serve over 30 million customers and 500 ecosystem partners, building secure, scalable solutions for a blockchain-powered future.
Lead the technical relationships for a named set of merchants.
Manage and provide technical guidance for new merchant integrations.
Support clients through their lifetime as Affirm partners; quickly resolve critical technical issues.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are proud to be a remote-first company with employees across the US and offer competitive benefits that are anchored to people.
Own end-to-end reconciliation across all Astra rails.
Design and operate the monitoring layer for transaction health.
Own the full dispute lifecycle across card network and ACH rails.
Astra is building mission-critical infrastructure for moving money at scale. Their platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems.
Manage technical inquiries and troubleshoot complex issues.
Work closely with clients and developers to provide industry-leading client communications.
Analyze and interpret data to identify trends and patterns.
Entersekt is a leader in digital banking fraud prevention and payment security, including mobile authentication, mobile app security, and 3-D Secure authentication. They enable secure digital transactions for leading financial institutions globally and protect the digital transactions of over 210 million active users.
Own day-to-day operations while aligning execution with growth and revenue goals.
Act as a strategic partner to the COO and Founder, driving priorities and ensuring follow-through on key initiatives.
Build, document, and optimize SOPs, workflows, and internal systems for efficiency and scalability.
Jobgether is a platform that connects job seekers with employers. They use AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Work cross-functionally to ensure smooth partner onboarding.
Own client eligibility file setup, monitoring, and accuracy.
Document client business requirements and liaise with technical teams.
Foodsmart is a leading telenutrition and foodcare solution, supported by a network of Registered Dietitians. Their platform promotes healthier food choices and behavior change, serving 2.2 million members across various health plans and insurers, and values customer focus and teamwork.
Own end-to-end product requirements for payment features.
Perform detailed money movement analysis across all payment modalities.
Serve as the product organization’s closest partner to the engineering team.
Payabli is a next-generation Payments Infrastructure and Monetization Platform purpose-built for vertical software companies. They enable platforms to seamlessly embed, monetize, and operationalize payments—making payments a core part of their platform and business model.
Take ownership of the integration process of our API-driven platform with our clients' ecosystem
Troubleshoot repeat technical issues and drive issue escalation and problem elimination
Own and manage a book of assigned customers, with a focus on the customers' API usage, ensuring retention and growth, and overall customer satisfaction
Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.
Review client intake forms and supporting documentation.
Generate permit documentation using the company’s proprietary permit software.
Track permit submission progress and maintain documentation records.
20four7VA connects offshore independent contractors with clients worldwide, particularly in developed markets. They focus on providing high-quality, task-specific services to improve business efficiency and support operational functions.
Work directly with merchants and PSP partners to guide them through the full integration lifecycle.
Act as the primary liaison between merchants, product managers, and engineering teams to ensure smooth communication and efficient problem solving.
Analyze merchant feedback, performance data, and market trends to identify opportunities to improve Binance payment products and integration tools.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. They are trusted by 300+ million people in 100+ countries and leverage the power of digital assets and blockchain.
As the first point of contact, troubleshoot any aspect of payer's problems.
Guide customers through their payment process, liaising with all departments.
Solve complex payment problems and conduct daily follow-up with unresolved requests.
Flywire is a global payments enablement and software company that was founded to solve high-stakes, high-value payments in higher education. The company has over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide.
Act as the operational owner and business driver for all Vendor Management System (VMS) integrations.
Design the policy framework that governs enterprise operations and commercial term requirements with customers.
Own the rebuild of WorkWhile's VMS processes in partnership with the data science team and Finance.
WorkWhile helps workers earn a better living and live better lives by evolving from a high-growth labor marketplace into a comprehensive workforce platform. Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth, they're disrupting the $650 billion staffing and recruiting market.
Identify and prioritize business and product opportunities specific to Latin American markets.
Own and optimize the full user trading journey across APP and WEB.
Work closely with Design, Engineering, Data, and Marketing to translate user insights into shipped product features.
OKX is a leading crypto exchange and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). Across multiple offices globally, they are united by their core principles: We Before Me , Do the Right Thing , and Get Things Done.
You’ll act as a source of knowledge within the product team on key topics that are new in acquiring - hardware support, chargeback handling and reconciliation as well as regulation and schemes rules
You’ll ensure accurate, efficient, compliant, and delightful design and delivery of key operational elements.
You’ll share customer feedback, pain points and ideas with the Product Team, and help them shape our product and ensure we build the right technical solution for our teams and customers.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking. They have grown in the last 10 years in the UK and aim to solve problems and change lives through Monzo.
Define the offering and align on the best way to organize the offering, including 3rd party fintech partnerships.
Define the MVP offering and work with engineering partners to quickly bring that solution to market while adhering to regulatory requirements.
Work with research, design, UX, and analytics to identify customer needs and develop solutions.
EzCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. They provide flexible and scalable solutions for everything from recurring employee meals to one-off meetings and are backed by top investors.
Handle admin requests in a meaningful, delightful, and timely manner.
Lead comprehensive onboarding workshops and provide hands-on training for HR and Payroll administrators on Alan's dashboard.
Collaborate with various teams such as Key Account Managers, Customer Success Managers, Ops, Sales, Care, Pre-Sales, and Engineering.
Alan is a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system, aiming to make prevention the new norm of care. They partner with tens of thousands of companies across France, Spain, Belgium, and Canada, serving over a million members.
Engineer process solutions around incoming integration/partnerships bugs, improvements and asks.
Debug integration issues involving external partners, coordinating directly with their technical teams when necessary.
Diagnose failures across APIs, webhooks, data pipelines, and synchronization processes.
Wheelhouse is a fintech platform for the flex rental space, empowering short and mid-length stay providers to earn more from their rental properties. The company is remote-first and values transparency and collaboration, striving to set teammates up for success.
Receive and process monthly/quarterly sales reports from 50+ third party digital retail partners.
Format and prepare reports for earnings system (currency conversions, rate calculations, data cleanup).
Import and match sales data, review for accuracy, and post to client accounts.
CD Baby is a globally recognized leader in the music industry and the first platform to offer artists direct distribution to their fans. As a Downtown Music company, they are committed to modernizing core systems and fostering an agile culture to better serve artists, partners, and fans.