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Job Summary:
- The Fiat Tech Support Specialist supports Binance’s fiat-related products and operations.
- Trouble shooting user and partner issues across deposits/withdrawals.
- Works closely with Customer Support, Product, Engineering, Compliance, and external payment partners to restore service quickly.
Key Responsibilities:
- Triage and resolve fiat product issues (bank transfer, local rails, card, payout/collection).
- Manage escalations for high-severity cases and partner-impacting outages.
- Work with PSPs, banks, and other fiat partners to diagnose connectivity, settlement, and callback/webhook issues.
Required Qualifications:
- 2+ years experience in technical support / operations / incident response for fintech, payments, banking, or exchange products.
- Hands-on troubleshooting skills with APIs and transaction systems.
- Strong data and investigation ability: reading logs, analyzing transaction lifecycles, using SQL/spreadsheets to validate reconciliation results.
Binance
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange. They are trusted by 300+ million people in 100+ countries for their industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products.