Troubleshoot and resolve issues related to customer transactions.
Manage transaction statements to perform reconciliations of company assets.
Develop, maintain, and improve operational policies, processes, and procedures to enhance efficiency.
Xapo Bank aims for economic freedom and wealth protection for all, regardless of location. They are a fully distributed team of over 130 employees, working remotely from 30+ countries, fostering a culture of hard work, global thinking, and mutual inspiration.
Monitor and improve card program key metric rates.
Perform daily/weekly/monthly reconciliation and resolve discrepancies.
Manage onboarding workflows for new Pay and Card merchants.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. They are trusted by 300+ million people in 100+ countries for their industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products.
Provide timely and effective support to users via email and other support channels.
Perform technical triage of user-reported issues, identifying problem origins.
Investigate and troubleshoot issues using internal tools, logs, and dashboards.
Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. They aim to give individuals the freedom to own their assets and confidently participate in the future economy.
Own the end-to-end technical onboarding of new Travel Pay clients, including corporate registration, Real Card Number (RCN) setup, and alias configuration.
Manage Custom Data Fields, MCC-based restrictions, purchase groups, and approval flows, as well as prepare and submit Mastercard registration documentation.
Resolve operational incidents related to rejected VCNs, reconciliation mismatches between booking and transaction records, and enriched data configuration.
Clara is the fastest-growing company in Latin America and has built the leading solution for companies to make and manage all their payments. They help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale, with a passionate and committed team distributed across the Americas.
Execute operational activities to support Customer Success, including reviewing price quotes
Develop and maintain a deep understanding of our Customer Success tools, processes and procedures
Identify areas for process improvement and propose solutions to increase efficiency and scalability
CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that drive modern organizations. Since 2011, CrowdStrike's mission has been to stop breaches and redefine modern security with its AI-native platform, serving customers across all industries. They cultivate a culture that offers flexibility and autonomy, seeking passionate individuals committed to innovation, customers, and community.
You will coach your team, ensuring they have the tools and a clear direction.
You are the primary decision-maker, spotting problems before they become a crisis, and fixing them.
You connect big-picture goals with the actual work, ensuring consistency and continuous improvement.
Eneba is building an open, safe, and sustainable marketplace for gamers. Their marketplace supports close to 20m+ active users and provides trust and safety.
Identify and evaluate customers’ needs to deliver satisfaction
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. They are trusted by 300+ million people in 100+ countries for their industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products.
Partner with Customer Success leadership to build operational processes for customer growth.
Develop and maintain reporting, dashboards, and metrics for key customer success KPIs.
Lead cross-functional initiatives that improve the post-sales customer journey.
EvenUp is on a mission to close the justice gap using technology and AI. They empower personal injury lawyers and victims to get the justice they deserve. They are one of the fastest-growing vertical SaaS companies in history, backed by top VCs.
Intimately understand the operational construct of our integration partners to help them navigate how Anchorage Digital serves their operational needs; manage a team that provides day to day client servicing and inquiry management support for these partners.
Apply expertise in both institutional and retail crypto landscapes to anticipate client needs and advocate internally on behalf of our partners for product enhancements and services that serve a diverse user base with a white-glove service mindset.
In collaboration with GTM, operations, and technical teams, act as an owner in developing specialized processes and procedures to ensure our support model develops alongside the business strategy of our partners.
Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. They enable institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. With over 600 employees, Anchorage Digital values inclusivity and diversity, aiming to create a welcoming workplace where everyone feels respected and supported.
Run discovery, solution design and configuration to lead technical onboarding and accelerate time-to-value.
Triage and resolve customer issues to minimize downtime and meet SLAs, providing in-timezone coverage to support the global support team.
Act as a technical escalation partner and subject-matter advisor, collaborating with Product and Engineering on fixes and improvements.
Ketch is redefining responsible data use for the AI era. Their Data Permissioning Platform helps companies manage data privacy, consent, and compliance—while enabling privacy-safe data activation across devices, systems, and third-party applications.
Debug, report, and sometimes fix bugs and regressions
Advocate for customer needs to the greater Resend team
Resend is building the modern email sending platform for developers. Their fully remote team of 40 spans 11 countries and counting and they are backed by a16z, Y Combinator, and others.
Own all inbound customer inquiries for the scaled segment (email, chat, support tickets)
Respond quickly and effectively to product questions, basic troubleshooting, account and billing requests, and process upgrades
Identify patterns in inbound requests and drive improvements to Help center content, macros and templates, and automated workflows
EasyLlama is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions and adapting them for the mobile-first generation. They have a strong culture of collaboration, innovation, and getting things done, they are trusted by over 5,000 clients.
Ensure the highest levels of customer satisfaction via phone and tickets.
Troubleshoot and resolve hardware issues, including guiding customers through phone reboots and factory resets.
Resolve or Escalate customer requests/issues promptly.
PetDesk provides client engagement solutions for pet healthcare and service communities. They support more than 10,000 veterinary clinics and over 400 grooming facilities, serving over 20 million pet parents worldwide.
Deliver best-in-class service and support to merchants via email and phone, using Loop product expertise.
Troubleshoot and diagnose software issues with empathy, escalating unresolved issues with detailed documentation.
Gather merchant feedback to share with Product and Engineering teams, acting as the Voice of the Customer.
Loop provides a connected commerce operations suite to help merchants make smarter decisions by fixing returns and exchanges. They have over 5,000 brands trusting them to turn cost centers into growth engines, and they value empathy, high standards, and authenticity.
Develop and execute a comprehensive customer success strategy that aligns with the company's overall business objectives.
Lead the Customer Success department and technical support teams
Drive customer retention and growth while ensuring a seamless and positive customer experience.
Xapo Bank is committed to changing the way things are done within the financial sector. They are a fully distributed team of over 130 employees working remotely from 30+ countries around the world, striving to provide economic freedom and wealth protection globally.
Maintain high customer satisfaction while managing operational expectations
Become a product expert and maintain a deep understanding of product functionality
Teramind is a company that provides an Insider Risk Management and User Behavior Analytics platform. They are a hybrid, global workforce that helps organizations mitigate insider threats and protect sensitive company data with enterprise-grade software, with a flexible and inclusive culture.
Serve as primary owner and administrator of core Customer Operations platforms.
Build and maintain dashboards and reporting that provide visibility.
Design scalable workflows supporting Support, Customer Success, and Partner Operations.
Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. They are data-driven and customer-obsessed as they work to solve interesting and complicated challenges in a fast-growing global market and are relentless in maximizing our team’s career goals.
You’ll act as a source of knowledge within the product team on key topics that are new in acquiring - hardware support, chargeback handling and reconciliation as well as regulation and schemes rules
You’ll ensure accurate, efficient, compliant, and delightful design and delivery of key operational elements.
You’ll share customer feedback, pain points and ideas with the Product Team, and help them shape our product and ensure we build the right technical solution for our teams and customers.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking. They have grown in the last 10 years in the UK and aim to solve problems and change lives through Monzo.
Oversee Gainsight and related Customer Success systems architecture to support scalable team workflows.
Guide cross-functional initiatives that improve Customer Success operations and strengthen alignment with broader go-to-market teams.
Deliver data views and reporting that map to current business needs while helping the organization prepare for future needs.
GitLab is the intelligent orchestration platform for DevSecOps. They enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. Their high-performance culture is driven by their values and continuous knowledge exchange, enabling their team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Monitor and respond to customer questions across Slack shared channels and the support ticket queue
Resolve platform navigation, onboarding, billing, and pentest scheduling inquiries
Triage incoming requests and route escalations to the right internal team with full context documented
Oneleet is a fast-growing security and compliance platform that aims to revolutionize the cybersecurity industry by making security and compliance effective and easy. They recently raised a $33 million Series A and are rapidly growing with a team that has decades of experience.