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Operational Support and Relationship Management:
- Intimately understand the operational construct of our integration partners to help them navigate how Anchorage Digital serves their operational needs.
- Manage a team that provides day to day client servicing and inquiry management support for these partners.
Technical Skills & Expertise:
- Demonstrates familiarity/comfort with API architecture and the ability to partner with technical teams to investigate and help diagnose technical issues related to Anchorage Digital’s core product suite.
- Maintains an excellent understanding of blockchains and their nuances, specifically how they impact both retail and institutional use cases.
Communication and Influence:
- Navigate ambiguity, build social capital, translate complexity, and champion the “why” by proactively identifying friction points, using data-driven insights to influence priorities & roadmap.
- Effectively manages, develops, and creates growth roadmaps for CXM team members within the segment.
Anchorage Digital
Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. They enable institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. With over 600 employees, Anchorage Digital values inclusivity and diversity, aiming to create a welcoming workplace where everyone feels respected and supported.