Support day-to-day stablecoin mint and burn workflows under strict operational controls.
Monitor key payment health metrics and identify anomalies impacting conversion and revenue capture.
Build and maintain dashboards and visualizations to track KPIs and surface actionable insights.
MoonPay is a unified payments platform for digital currency, making it easy for anyone to buy, sell, swap, and pay in digital currencies. They serve over 30 million customers and 500 ecosystem partners, building secure, scalable solutions for a blockchain-powered future.
You’ll act as a source of knowledge within the product team on key topics that are new in acquiring - hardware support, chargeback handling and reconciliation as well as regulation and schemes rules
You’ll ensure accurate, efficient, compliant, and delightful design and delivery of key operational elements.
You’ll share customer feedback, pain points and ideas with the Product Team, and help them shape our product and ensure we build the right technical solution for our teams and customers.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking. They have grown in the last 10 years in the UK and aim to solve problems and change lives through Monzo.
Own end-to-end reconciliation across all Astra rails.
Design and operate the monitoring layer for transaction health.
Own the full dispute lifecycle across card network and ACH rails.
Astra is building mission-critical infrastructure for moving money at scale. Their platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems.
Execute daily risk operations workflows, including triaging merchant underwriting applications and managing transaction monitoring reviews.
Work hands-on in Stripe Radar to build and tune fraud detection rules, manage alert thresholds, and maintain a healthy review queue.
Monitor payout operations for exceptions and anomalies, flagging holds, negative balances, and edge cases before they become merchant-facing problems.
Owner.com is the AI growth system for local restaurants, helping them improve SEO, marketing, and online ordering to grow first-party orders. Their team is in the low hundreds and includes top talent from successful SMB software companies, scaling rapidly to keep pace with customer growth.
Provide timely, high-quality support to MoonPay customers and partners across multiple channels.
Investigate customer issues, identify root causes, and resolve problems while ensuring a smooth customer experience.
Collaborate with internal teams to resolve escalations and operational issues impacting customers.
MoonPay is a unified payments platform for digital currency, making it easy to buy, sell, swap, and pay in digital currencies. They are trusted by over 30 million customers and over 500 ecosystem partners, with a focus on collaboration and building secure, scalable solutions.
Own the end-to-end technical onboarding of new Travel Pay clients, including corporate registration, Real Card Number (RCN) setup, and alias configuration.
Manage Custom Data Fields, MCC-based restrictions, purchase groups, and approval flows, as well as prepare and submit Mastercard registration documentation.
Resolve operational incidents related to rejected VCNs, reconciliation mismatches between booking and transaction records, and enriched data configuration.
Clara is the fastest-growing company in Latin America and has built the leading solution for companies to make and manage all their payments. They help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale, with a passionate and committed team distributed across the Americas.
Troubleshoot and resolve issues related to customer transactions.
Manage transaction statements to perform reconciliations of company assets.
Develop, maintain, and improve operational policies, processes, and procedures to enhance efficiency.
Xapo Bank aims for economic freedom and wealth protection for all, regardless of location. They are a fully distributed team of over 130 employees, working remotely from 30+ countries, fostering a culture of hard work, global thinking, and mutual inspiration.
Cultivates and maintains strong relationships with partners in the BaaS services sector.
Serves as the primary operational day-to-day point of contact for partners inquiries, concerns, and service requests.
Collaborates with cross functional teams to evaluate, design, and implement new programs and services.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. They are a team of problem solvers and innovators who celebrate differences and unique perspectives to make them stronger and well-positioned for success.
Work directly with merchants and PSP partners to guide them through the full integration lifecycle.
Act as the primary liaison between merchants, product managers, and engineering teams to ensure smooth communication and efficient problem solving.
Analyze merchant feedback, performance data, and market trends to identify opportunities to improve Binance payment products and integration tools.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. They are trusted by 300+ million people in 100+ countries and leverage the power of digital assets and blockchain.
Spotting patterns and identifying potentially vulnerable customers and financial crime.
Listen to customers’ concerns with positivity, empathy and patience and fix the problem.
Supporting customers across phone calls, in-app chat and email.
Monzo is on a mission to make money work for everyone, waving goodbye to traditional banking's complexities. Starting as a prepaid card, their product offering has grown in the UK to include personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards. They create magical moments for their customers.
Triage and resolve fiat product issues (bank transfer, local rails, card, payout/collection), including stuck/failed transactions, status mismatches, reversals, refunds, and reconciliation discrepancies.
Own end-to-end investigation: reproduce issues, collect logs/evidence, identify root cause, and coordinate fixes with Engineering/Product.
Work with PSPs, banks, and other fiat partners to diagnose connectivity, settlement, and callback/webhook issues.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange. They are trusted by 300+ million people in 100+ countries for their industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products.
Review and release daily funding to SMB customers.
Identify and apply cash payments.
Investigate discrepancies and payment rejections.
Forward Financing is a financial technology company based in Boston, Massachusetts. They unlock capital for small businesses and are recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®; they invest in employees, technology, and customer experience.
Dive deep into the lifecycle of our payment products and analyze their design early on to ensure they are built with strong financial and security controls.
Before any major product hits the market, you’ll perform the final check, validating environment segregation and ensuring our reconciliation logic is bulletproof before we scale.
Keep a close eye on the money; you’ll review the end-to-end flow of funds between our internal systems, partner banks, and payment networks to ensure every kobo is accounted for.
Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. They processed $182 billion in 2023 and are Nigeria’s largest merchant acquirer; Moniepoint is on a mission to create financial happiness for everyone, everywhere.