Drive measurable client outcomes and accountability for ROI across your portfolio.
Deliver consistent revenue growth by managing net revenue retention and expansion.
Provide expert fraud and compliance advisory, speaking the language of ACH fraud and transaction monitoring.
Sardine is a leader in fraud prevention and AML compliance, using device intelligence, behavior biometrics, machine learning, and AI to stop fraud. With hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo, they have a remote-first work culture and value performance over hours worked.
Develop, manage, and execute the overall business strategy.
Inform and oversee the product roadmap.
Enable cross-function coordination to launch, operate, and grow this service.
Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. The company, founded in 2017, has over 600 employees and is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion.
Originate, onboard and maintain institutional and retail relationships in the APAC region.
Act as an escalation point regionally for Customer Success Advisors when providing banking services to customers.
Monitor customers portfolio and provide timely update to clients as appropriate.
Xapo Bank aims to provide economic freedom and wealth protection, regardless of location. They are a fully distributed team of over 130 employees working remotely from 30+ countries.
Monitor fraud trends, risk ratios, and operational leakage across markets.
Support new market launches, working closely with Legal, Admin, Product, and Ops teams.
Partner with Product and Tech teams to continuously improve onboarding, withdrawal, and transaction flows.
Sporty Group focuses on gaming and entertainment in several regions. They are a remote-first company that values sustainability and internal networking opportunities.
Partner with Sales, KYC Operations, Legal and Client Experience teams to ensure a seamless client onboarding process.
Ensure integrity of the sales pipeline, timely completion of client-specific contracts, and attentive client care.
Become familiar with new account opening requirements, verifying information, and coordinating necessary approvals.
Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto, offering custody, staking, and trading services. They are a diverse team of more than 600 members with offices in multiple locations and are funded by leading institutions.
Provide strategic direction to clients on maximizing value through Alkami’s platform.
Establish and maintain strong relationships at all levels of seniority within client organizations.
Understand clients’ business challenges, goals, and industry trends, offering strategic consultation.
Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States. They help clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami has an awesome diverse and inclusive environment and continue to be recognized for its intentional culture and tremendous growth.
Lead and scale a regional pod that covers all CS segments in APAC.
Be accountable for regional retention outcomes, and team health.
Partner with cross-functional leaders to remove blockers and improve the APAC customer experience.
Remote is solving modern organizations’ challenge of navigating global employment compliantly. Their team works asynchronously around the world and encourages every member to bring their talents, experiences and culture to the table to help them build the best-in-class HR platform.
North AmericaEuropeAustralia
Unlimited PTO
12w maternity
Maintain a revenue base by managing retaining and expanding a book of business
Build strong relationships with your assigned customer portfolio and support them as their the key contact and advocate
Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage
Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Qualio team is all-remote, and distributed across North America, Europe and Australia.
Lead, coach, and develop a blended team of Customer Success Advisors (CSAs) and Technical Leads (TLs).
Drive measurable outcomes in customer adoption, value realization, renewal readiness, and overall account health.
Serve as the Customer Success product SME for aligned PerfectServe solutions.
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!
Develop best practices to ensure customers are having success with the mabl product.
Build direct relationships with strategic enterprise clients.
Mabl empowers software teams with an AI-powered low-code test automation platform that streamlines testing across web, mobile, API, accessibility, and performance. They are a growing company with 80+ mablers spread across the world who value transparency, collaboration, and empathy.
Lead the day-to-day execution and continuous enhancement of EarnIn’s Financial Crimes Compliance Program.
Oversee AML investigations, sanctions screening, SAR/UAR decisioning, and case quality to ensure regulatory compliance and audit readiness.
Drive the BSA/AML and Sanctions risk assessment process, ensuring risks are clearly identified, documented, and effectively mitigated.
EarnIn pioneers earned wage access, building products that deliver real-time financial flexibility for those living paycheck to paycheck. They have an experienced leadership team and world-class funding partners like A16Z, Matrix Partners, and DST.
Build and lead the local compliance programme for Kraken’s Singapore expansion.
Design, implement, and operate an effective compliance and financial crime framework aligned to MAS expectations and Kraken Group standards.
Act as the designated Compliance Officer and MLRO for the Singapore entity.
Kraken is a mission-focused company rooted in crypto values, and they aim to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. As a fully remote company, they have Krakenites in 70+ countries and they are committed to industry-leading security, crypto education, and world-class client support.
Serve as the primary point of contact for escalated support inquiries from partners.
Investigate and troubleshoot partner-reported issues by collaborating cross-functionally.
Identify patterns across inquiries to recommend process improvements, workflow updates, and product enhancements.
DriveWealth is a global B2B financial technology organization dedicated to democratizing access to financial independence around the world. Our mission is realized through an API-based platform, empowering our partners to offer seamless investing and trading experiences to clients worldwide, all from their mobile devices. They blend the pace and agility of a fintech start-up with the impact, stability, and discipline of Wall Street.
Lead the execution of due diligence reviews for high risk customers across all business lines.
Design and build the operational framework for the high risk review function.
Build, lead, and develop a team of high risk review analysts and specialists.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. They are a team of problem solvers and innovators who celebrate differences and believe unique perspectives make them stronger and well-positioned for success.
Be the internal Subject Matter Expertise of sanctions compliance.
Support the Global Head of Sanctions to provide actionable advice to stakeholders pan Binance.
Pro-actively ensure that Binance's entities and employees effectively investigate, mitigate, and/or promptly remediate, any identified sanctions compliance issues.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange. They are trusted by 300+ million people in 100+ countries and offer a range of digital-asset products.
Accelerate and drive revenue acquisition and expansion through value based consultations and demonstrations.
Be the trusted business partner for complex and / or enterprise-type opportunities to help address customer business goals and requirements
Share learning and drive development and enablement opportunities within the Customer Success team
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, their team works tirelessly on ambitious problems, asynchronously, around the world.
Assist in the management of business operations, ensuring European business objectives are met.
Ensure outsourced services adhere to regulatory requirements and internal policies.
Develop and execute operational strategies aligned with business objectives and growth targets.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange. They are trusted by 300+ million people and leverage the power of digital assets and blockchain to build an inclusive financial ecosystem.
Lead the development and maintenance of global AML/CFT compliance frameworks.
Own the global financial crime risk assessment framework and drive annual assessments.
Design and maintain global compliance frameworks covering three lines of defense.
Kraken is a mission-focused company rooted in crypto values, aiming to accelerate the global adoption of crypto for financial freedom and inclusion. As a fully remote company with Krakenites in 70+ countries, they develop premium crypto products for experienced traders, institutions, and newcomers.
Ensure high levels of customer satisfaction by managing response times, NPS, and CSAT scores.
Serve as the primary operational contact for designated enterprise customers, ensuring all service delivery components are executed effectively and meet agreed-upon service levels.
Monitor and manage daily customer issues, triaging and coordinating resolution with internal teams to minimize impact and communicate updates clearly and promptly.
Remote People is building the infrastructure to power borderless teams. They enable businesses to hire anyone anywhere compliantly at the push of a button, handling global payroll, benefits, taxes, and compliance.
Own the post-sales relationship for indirect customers, supporting a book of business sold through Vanta’s reseller and partner channels.
Drive product adoption, value realization, and long-term retention through partner-delivered implementations and enablement.
Act as the strategic liaison between Vanta’s Customer Success and Partner teams—ensuring alignment, accountability, and consistent customer experience.
Vanta helps businesses earn and prove trust by enabling companies to improve and prove their security. They started in 2018, and have a kind and talented team, with offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney.