New Head of Customer Success (Remote - Work from Anywhere)
Remote regions
GlobalBenefits
Unlimited PTO
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Strategic Leadership & Planning:
- Develop and execute customer success strategy that aligns with overall business objectives.
- Translate business objectives into actionable CS strategies and success metrics.
- Drive strategic direction of the Customer Success department.
Team Leadership & Development:
- Manage and coach a team of Customer Success leaders.
- Foster a culture of accountability, service excellence, and customer-centricity.
- Oversee training and development programs for the team.
Operational & Regulatory Oversight:
- Own and optimize the systems, processes, and operating environment.
- Ensure compliance with internal controls and regulatory standards.
- Establish and maintain a Quality Assurance program
Xapo Bank
Xapo Bank is committed to changing the way things are done within the financial sector. They are a fully distributed team of over 130 employees working remotely from 30+ countries around the world, striving to provide economic freedom and wealth protection globally.