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About The Opportunity:
- Deliver high-quality, AI-enabled support across chat, email, and outbound channels
- Monitor digital interactions, intervening where human judgement is required
- Contribute to continuous improvement by identifying trends and strengthening customer experience
Responsibilities:
- Manage inbound enquiries via chat and email
- Provide initial responses to incoming tickets and allocate based on complexity
- Handle dissatisfied or escalated customers with professionalism and empathy
Qualifications:
- 2+ years’ experience in a customer-facing or multi-channel digital support role
- Strong written and verbal communication skills
- Strong organisational and time-management capability
Xplor
Xplor provides cloud-based technology solutions to small and medium-sized businesses, enabling them to manage their operations. With Xplor Pay, they help businesses get paid quickly and securely. They are unified by their purpose of helping people to succeed.