Support customers across chat, email, and phone in a high-volume environment
Troubleshoot product and usage issues, using available resources to identify root causes
Communicate clear, accurate, and easy-to-follow instructions

What You Bring:

Experience in customer service, support, or a similar customer-facing role
Demonstrated ability to communicate clearly and effectively in writing and verbally
Proven ability to manage multiple priorities and stay organized in a fast-paced environment

Nice to have:

Experience in a high-volume support environment
Familiarity with tools like Zendesk, Intercom, or Salesforce

Brightwheel

Brightwheel is the largest, fastest growing, and most loved platform in early education. They are trusted by millions of educators and families every day. The team is passionate, talented, and customer-focused, with remote employees across every US time zone, as well as select offices in the US and internationally.

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