Customer Support Agent

Planning Center

Remote regions

US

Salary range

$71,000–$81,000/yr

Benefits

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Responsibilities:

  • Provide clear, kind, and empathetic answers to customer requests via email, chat, and phones
  • Ask clarifying questions to understand customer needs
  • Understand core functions of assigned products

Agent Skills:

  • Life Long Learners, committed to giving customers the best support.
  • Good communicators with excellent writing skills.
  • Problem solvers with a knack for simplifying complex issues.

Benefits and Compensation:

  • Competitive pay no matter where you live.
  • Generous paid sick and vacation time.
  • $200 per month for physical fitness and mental health

Planning Center

Planning Center, established in 2006, supports over 90,000 churches worldwide, offering web and mobile products to facilitate communication, organization, and event coordination. Being an independent and debt-free company, they foster a remote work environment with tools like Asana, Slack, Notion, and Zoom, gathering thrice annually in Carlsbad, CA to strengthen team relations.

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