Driving Operational Excellence: Safeguard our customer experience by providing continuous, actionable feedback to ensure our external teams consistently hit or exceed crucial quality targets and SLAs.
Enabling Seamless Product Launches: You will guarantee our BPO agents are experts on our newest features by spearheading comprehensive training for all product roll-outs, ensuring readiness from day one.

Responsibilities:

Elevating Global Workflows: Acting as the vital link between internal teams and external partners, you will collaborate cross-functionally to transition new processes, identify bottlenecks, and drive continuous improvements that make our outsourcing operations leaner and more effective.
Providing Strategic Financial Clarity: You will enable informed decision-making for leadership by maintaining and presenting clear monthly cost reports, vendor spending, efficiency, and overall budget health.
Empowering Frontline Teams: You will ensure our BPO partners can do their best work by providing dedicated daily support, swiftly clearing blockers, answering questions, and smoothly resolving escalations.

Owner.com

Owner.com offers an AI growth system tailored for local restaurants, continuously enhancing SEO, marketing, and online ordering to boost first-party orders. With a team in the low hundreds, they attract top talent from successful SMB software companies and maintain a remote-first, global culture.

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