Driving Operational Excellence: Provide continuous, actionable feedback to ensure external teams consistently hit or exceed crucial quality targets and SLAs.
Enabling Seamless Product Launches: Guarantee BPO agents are experts on our newest features by spearheading training for all product roll-outs.
Elevating Global Workflows: Act as the vital link between internal teams and external partners to transition processes, identify bottlenecks, and drive improvements.
Manage vendor performance across SLA, quality, and cost.
Identify and evaluate hardware suppliers and field service partners.
Monitor and control cost per project and work order.
Keedian, formerly Tutenlabs, is transforming how buildings operate by combining technology implementation, AI-powered optimization, and managed services. They help multi-site organizations cut costs, reduce emissions, and move from reactive fixes to predictive performance.
Lead the operational backbone of ServiceNow's APAC partner ecosystem, driving strategic growth through data-driven insights.
Oversee APAC partner operational initiatives, including process improvement, workflow optimization, and enablement of internal and partner teams.
Leverage analytics and KPIs to monitor APAC partner and channel performance, providing actionable insights for decision-making.
ServiceNow began in San Diego, California in 2004. They are a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Evaluate a weekly quota of agent interactions against the QA rubric, delivering scored evaluations with actionable written feedback.
Identify performance trends across individual agents/teams & present findings to team leads in weekly reporting.
Calibrate regularly with team leads to ensure consistent, fair scoring across all evaluators.
Owner.com provides an AI growth system for local restaurants, improving SEO, marketing, and online ordering to grow first-party orders. They are a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto, consisting of a team in the low hundreds.
Drive efficiency, cost, and quality improvements across the delivery team.
Ensure Flock has the operational processes in place to scale rapidly.
Tackle complex operational problems.
Flock is a safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. They are a high-performance, low-ego team driven by urgency, collaboration, and bold thinking, scaling intentionally and seeking top talent.
Lead day-to-day marketing operations across the Americas
Translate business priorities into executable marketing plans, campaigns, events, and content
Own planning and execution of industry events, executive roundtables, and client forums
Williams Lea by RRD delivers world-class business solutions. They specialize in delivering administrative support, document production, presentation design, and marketing and communications services to leading companies around the world. They have thousands of employees globally, all working together to help our clients operate more efficiently and effectively.
Lead day-to-day Customer Support operations across internal teams and BPO partners in a 24/7 environment.
Monitor and manage operational performance across key service metrics.
Identify operational risks early by monitoring volume trends, service signals, and operational capacity.
Vio is a travel tech platform that helps millions of users make smarter travel decisions by comparing stays across 100+ booking sites. They aim to reshape how people discover and book accommodation through technology travelers can trust. They have operations in 100+ markets and are growing fast.
Owning your own business area to deliver a best in class customer experience.
Instilling a culture focused on accurate, efficient work and risk-awareness.
Leading and executing on core projects from end to end.
Monzo is on a mission to make money work for everyone, waving goodbye to traditional banking. They offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, kids accounts, and credit cards, along with savings, investments, and pension options. They create magical moments for their customers!
Own the strategic direction of Tailwind shared services operations.
Prioritize automation across all areas of operations to reduce manual work and increase efficiency.
Build systems that give Partner Success real-time insights, predictive alerts, and automated recommendations to improve partner outcomes.
Extenteam is a staffing and proptech company that helps short-term rental operators. They grew to a team of 430 people and more than $10MM ARR, focusing on AI and automation in the short-term rental industry.
Serve as the primary relationship manager for outsourced finance partner companies.
Build strong communication channels with partners, ensuring alignment on priorities and objectives.
Develop and manage joint go-to-market strategies with partners to drive mutual value.
YipitData is a market-leading data and analytics firm, analyzing billions of data points daily to provide detailed insights across various industries. They have a people-first culture rooted in mastery, ownership, and transparency and have offices in multiple countries.
Maintain full ownership of departmental success by ensuring all staff meet or exceed fulfillment rates and support SLAs, with a primary focus on high seller CSAT scores.
Leverage platform data (Lysted, Pendo, Indy audits) to analyze throughput, identify resource gaps, and proactively optimize processes to improve support delivery.
Foster a culture of objective feedback tied to organizational goals and quality support delivery through regular meetings and reviews of check-ins and upward feedback.
Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. They are data-driven and customer-obsessed as they work to solve interesting and complicated challenges in a fast-growing global market.
Lead ops, Customer Success, and back office teams end-to-end
Standardize processes across teams and vendors
Drive automation (AI tools, fewer manual tasks)
Urrly is a PE-backed, multi-product training platform. They use AI to review every application against the same clear requirements for the role, evaluated on job-related factors like skills, certifications, and experience.
Oura's mission is to empower every person to own their inner potential. They provide award-winning products that help their global community gain a deeper knowledge of their readiness, activity, and sleep quality. As a quickly growing company focused on helping people live healthier and happier lives, they ensure that their team members have what they need to do their best work — both in and out of the office.
Lead and supervise a team of external Customer Experience Agents across email, chat, and phone channels.
Set clear performance expectations, KPIs, and quality standards; conduct regular coaching and feedback sessions to support team development.
Serve as the initiation escalation point for high-impact customer issues, directly responding to customer inquiries in a timely and professional manner.
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences.
Advocate for restaurant owners so that they maintain ownership of their mobile app or online presence
Coach and educate restaurant owners on the best practices for their online ordering setup, backed by statistics and rigorous SEO testing by our product team.
Work on projects and initiatives that improve our internal processes
Owner.com is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. The team is in the low hundreds and includes top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.
Lead daily performance of frontline teams, ensuring quality and service standards.
Drive employee development through coaching, mentoring, and continuous feedback.
Collaborate cross-functionally to resolve operational issues proactively.
Carenet Health delivers seamless member experiences through frontline teams. They are committed to creating an inclusive environment for all employees.
Own the launch process for new properties from deal closure to one week post-launch.
Be the point of contact for partners and stakeholders throughout the onboarding process.
Drive internal execution and accountability, ensuring alignment among teams.
AirGarage is bringing real estate online, starting with parking. They replace broken parking machines with a unified, data-rich operating system, enabling real-time visibility and revenue increases for real estate owners.
Own and execute the regional campaign calendar across digital, webinars, and owned and emerging channels.
Translate regional marketing strategy into tactical campaign plans, owning timelines, channel selection, and budget allocation.
Adapt global campaigns for LATAM audiences, ensuring every asset reflects local tone, language, proof points, and customer references.
Deel is the all-in-one payroll and HR platform for global teams. They combine HRIS, payroll, compliance, benefits, performance, and equipment management into one platform. Their team of 7,000 spans more than 100 countries with a culture that drives continuous learning and innovation.
May analyze data on quality performance, produce statistical quality reports, monitor progress, and create related documentation.
May participate in the creation/review of new training material, including best practices, newsletters, webinars, and others.
May attend meetings with different stakeholders as applicable.
Welo Data provides AI services, specifically data validation. They offer freelance remote positions and utilize AI tools in the hiring process to assist their recruitment team.
You will coach your team, ensuring they have the tools and a clear direction.
You are the primary decision-maker, spotting problems before they become a crisis, and fixing them.
You connect big-picture goals with the actual work, ensuring consistency and continuous improvement.
Eneba is building an open, safe, and sustainable marketplace for gamers. Their marketplace supports close to 20m+ active users and provides trust and safety.