Maintain full ownership of departmental success by ensuring all staff meet or exceed fulfillment rates and support SLAs, with a primary focus on high seller CSAT scores.
Ensure sellers are properly educated on fulfillment processes to mitigate faults and clarify internal vs. external responsibilities.

Operational Leadership & Fulfillment Optimization:

Leverage platform data (Lysted, Pendo, Indy audits) to analyze throughput, identify resource gaps, and proactively optimize processes to improve support delivery.
Conduct audits on cancelled orders and fulfillment types to ensure "problem orders" are communicated effectively and resolved for positive external outcomes.

Team Leadership & Talent Development:

Foster a culture of objective feedback tied to organizational goals and quality support delivery through regular meetings and reviews of check-ins and upward feedback.
Mentor Team Leads to proactively identify performance gaps and implement effective development plans to ensure measurable staff improvement.

Automatiq

Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. They are data-driven and customer-obsessed as they work to solve interesting and complicated challenges in a fast-growing global market.

Apply for This Position