Lead day-to-day Customer Support operations across internal teams and BPO partners in a 24/7 environment.
Monitor and manage operational performance across key service metrics.
Identify operational risks early by monitoring volume trends, service signals, and operational capacity.
Vio is a travel tech platform that helps millions of users make smarter travel decisions by comparing stays across 100+ booking sites. They aim to reshape how people discover and book accommodation through technology travelers can trust. They have operations in 100+ markets and are growing fast.
Build and lead a fast‑paced, compliant contact center of inside sales professionals dedicated to informing and supporting Healthcare Professionals.
Own forecasting, analytics, performance optimization, process excellence, workforce strategy, sales enablement infrastructure, incentive design input, omnichannel coordination, and technology stack maturity for the Inside Sales team supporting healthcare professionals.
Partner with Analytics to prioritize deciles/segments, allocate books of business, and continuously refine territories, scripts, and digital sales aids based on conversion signals.
CareTria is dedicated to informing and supporting Healthcare Professionals through high-quality outbound engagement. We are an equal opportunity employer that offers a comprehensive benefits package.
Help scale and execute a community-oriented primary care model.
Lead the team responsible for eligibility list outreach, inbound patient call support, and scheduling operations.
Oversee daily operations, performance metrics, quality assurance, and workflow optimization.
Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the one-size-fits-all healthcare system. Founded in 2021, Zócalo Health is backed by leading healthcare and mission-aligned investors and is scaling rapidly across states and populations.
Oversee day‑to‑day clinical operations for UM, CM, and DM teams.
Ensure operational workflows meet productivity, quality, and turnaround time expectations.
Partner with the VP of Care Management on operational priorities and process improvements.
Personify Health created the first and only personalized health platform bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. It serves employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes.
Monitor call center to observe employee demeanor, quality of call, and conformity to company policy and procedures.
Effectively interact with team members that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication and being an advocate for team members.
Pathward is a financial empowerment company increasing financial availability, choice, and opportunity for all through innovators. They are a team of problem solvers and innovators who celebrate the differences and embrace the voices of their employees, customers, partners, and the communities.
Own support performance across service level and customer satisfaction.
Partner with Product and Operations to reduce contact drivers.
Lead, coach, and develop Team Leads, Tier 2, QA, and frontline teams.
Muvr is building the future of on-demand logistics and moving services. Their platform connects customers with trusted drivers and crews to deliver large items quickly and reliably.
Enthusiastically coach and develop a team of Operations Specialists/Associates
Manage escalations, carefully managing complex issues to a full resolution
Monitor and react to changes in leading Indicators and other KPIs to drive excellence in processing financial transactions
Human Interest aims to provide all workers access to retirement benefits. They are a high-growth fintech company changing the retirement industry and are backed by a number of investors.
Oversees four teams, leading, supporting, and developing them to succeed.
Ensures operational excellence through consistent processes, reporting, and communication.
Drives performance, quality, and continuous improvement across all teams.
BlueCross BlueShield of Tennessee has been helping Tennesseans find their own unique paths to good health since 1945. They empower their employees to thrive both independently and collaboratively, creating a collective impact on the lives of their members.
You will coach your team, ensuring they have the tools and a clear direction.
You are the primary decision-maker, spotting problems before they become a crisis, and fixing them.
You connect big-picture goals with the actual work, ensuring consistency and continuous improvement.
Eneba is building an open, safe, and sustainable marketplace for gamers. Their marketplace supports close to 20m+ active users and provides trust and safety.
Assists in managing the day-to-day operations of the IntelliCenter utilizing quality, cost effective patient care principles.
Supervises a team of call center agents, which may include clinical and nonclinical staff.
Monitors queue and keeps call center staff aware of inbound calls, calls waiting, queued calls in order to help navigate appropriate staff into different areas to support volume needs.
UnityPoint Health is committed to its team members and has been recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare. They champion a culture of belonging where everyone feels valued and respected.
Manage complex multi-workstream projects and oversee junior team members
Analyze data to implement performance improvement and organizational change
Collaborate with team members and clients to align with business objectives
Jobgether is a company that uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead the strategy, performance, and execution of all centralized operational functions to enable our care model performance.
Establish KPIs, dashboards, and performance frameworks to drive strong processes with operational visibility across the company.
Lead, mentor, and actively develop leaders across the central operations team, fostering a high-performing, inclusive, and supportive employee culture.
firsthand supports individuals living with SMI (serious mental illness) by providing a team of peer recovery and benefits specialists and clinicians to meet each individual where they are. They are cultivating a team of passionate problem-solvers to tackle healthcare challenges.
Oversee strategic and operational aspects of the enterprise telephony and telecom portfolio.
Lead and manage the telephony support team, providing mentorship and development.
Ensure telephony services support new market launches and meet business expectations.
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs. They deliver 24/7 virtual-first and in-home medical, behavioral, and social care, enhancing existing teams with compassion and commitment.
Own the end-to-end performance of Ro’s onshore Member Experience organization.
Lead, coach, and develop frontline leadership, setting clear expectations for performance.
Establish and evolve the operating model for Ro’s internal care organization.
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services, employing a vertically integrated platform to provide an end-to-end healthcare experience.
Oversee & manage program KPIs for the frontline clinical staff working across the Virtual Primary Care (VPC) and Virtual Care Support (VCS) teams
Create and implement data-driven staffing and resource plans, partnering with relevant teams (Forecasting, Clinical Leadership, Recruitment, Licensing)
Drive a POV on the technical enablement and tooling optimization opportunities to drive operational efficiencies for scale and clinical outcomes
Included Health delivers integrated virtual care and navigation to raise the standard of healthcare for everyone. The company breaks down barriers to provide high-quality care for every person in every community, offering care guidance, advocacy, and access to personalized virtual and in-person care.
Drive operational excellence, consistency, and enterprise value across a multi-state behavioral health organization.
Lead the design and execution of strategies that optimize the operating model.
Oversee clinical operations, service delivery, staffing performance, and infrastructure across multiple levels of care.
Accanto Health provides exceptional, individualized care that leads to lasting recovery for eating disorders. They are a multi-state behavioral health organization composed of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care.
Drive initiatives that improve Gravie Care’s operational performance and enhance the member and provider experience.
Identify, prioritize, and size high-impact opportunities using a structured, data-driven approach.
Design and implement practical systems, process and operational enhancements to optimize efficiency and service delivery.
Gravie creates health benefits that actually benefit small and midsize businesses and their employees. The company's innovative benefit solutions and services are developed and delivered by a diverse group of unique people in a non-hierarchical, merit-driven, fast-paced environment.
Oversee day-to-day operations across multiple orthodontic practices.
Drive performance in production, collections, insurance aging, and overall year-over-year growth.
Mentor and support Office Managers and Assistant Managers daily.
MB2 Dental is a Dental Partnership Organization (DPO) founded in 2007. They support affiliated Orthodontic practices and offer a competitive compensation package.
Drive and elevate provider quality initiatives at Rula through data-driven decision making.
Lead scalable quality initiatives across the provider network by identifying gaps and driving programs.
Translate complex data into clear actions for initiatives like provider quality reviews and AI-powered documentation.
Rula is committed to destigmatizing and embracing mental health as integral to overall well-being. They provide quality, evidence-based care and aim to empower individuals in their mental health journey, operating as a remote-first company.