Monitor call center to observe employee demeanor, quality of call, and conformity to company policy and procedures.
Effectively interact with team members that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication and being an advocate for team members.
Serve as the direct supervisor of the CS Leads and CSRs on your team.
Provide day-to-day support, subject matter expertise, and coaching for CSRs, motivating and supporting the team to resolve customer concerns.
Drive productivity through contact prioritization via queue management and adherence monitoring.
Minted is an e-commerce company that sells stationery, art, and home decor. They aim to connect independent artists with consumers and offer unique designs. They are a large company that values creativity, innovation, and customer satisfaction, fostering a collaborative and supportive work environment.
Lead the daily work of a 10+ member Support Technician team to deliver strong productivity, quality, and customer experience results.
Improve customer outcomes and team effectiveness by setting clear technician‑level goals and communicating insights.
Build a resilient, high‑performing support organization by recruiting, developing, and retaining talent while growing future support leaders.
Applied Systems is transforming the insurance industry with innovative software and services. They have 40+ years of experience and a culture built on values that make them indispensable to each other.
Perform billing & credit research to resolve customer inquiries
Coach agents on work performance and other work issues
Handle and resolve escalated customer issues and calls when necessary
Aura is on a mission to create a safer internet with its intelligent digital safety products. With over 400 employees worldwide, Aura is guided by a leadership team that has successfully grown startups into multi-billion dollar organizations.
Evaluate current customer support needs and anticipate future needs.
Drive customer experience improvement through team and process development.
Manage communication with commercial field operations teams.
Sparklight/Cableone and our Cable One family of brands keeps our customers and associates connected to what matters most. They offer a thriving and rewarding career, respect for the communities where they live and work, and an open and inclusive workplace.
Provide operational oversight of outsourced Customer Service operations.
Oversee internal Customer Service operations.
Manage all executive-level escalations across the Servicing organization.
GoodLeap is a technology company that delivers financing and software for sustainable solutions. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology. Thousands of professionals rely on GoodLeap’s AI-powered applications and developer tools to drive more transparent customer communication and streamlined payment and operations.
Communicate with our members via phone and email, exhibiting care in every interaction
Listen to our members, providing empathy and solutions to their unique needs
Accurately document Member interactions and activity
Achieve is a leading digital personal finance company that provides innovative, personalized financial solutions to help people move from struggling to thriving. They have over 3,000 employees in mostly hybrid and work-from-home roles across the United States.
Handle inbound calls and chats, averaging 30–35 interactions daily.
Provide single call resolution and escalate issues effectively.
Maintain customer records in Salesforce.com.
Ferguson provides quality supplies for various industries since 1953. As a Fortune 500 company with approximately 36,000 associates across 1,700 locations, they aim to simplify complex projects for customers and promote a culture of growth and service.
You will coach your team, ensuring they have the tools and a clear direction.
You are the primary decision-maker, spotting problems before they become a crisis, and fixing them.
You connect big-picture goals with the actual work, ensuring consistency and continuous improvement.
Eneba is building an open, safe, and sustainable marketplace for gamers. Their marketplace supports close to 20m+ active users and provides trust and safety.
Provide daily leadership, coaching, and empowering Trial Experience Specialists to enhance their performance and development.
Serve as the primary point of contact for management level inquiries and customer support escalations.
Monitor team and department health, contributing to strategic team development.
HighLevel is an AI powered, all-in-one white-label sales & marketing platform. They empower agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth and support a global and growing community of over 2 million businesses.
Enthusiastically coach and develop a team of Operations Specialists/Associates
Manage escalations, carefully managing complex issues to a full resolution
Monitor and react to changes in leading Indicators and other KPIs to drive excellence in processing financial transactions
Human Interest aims to provide all workers access to retirement benefits. They are a high-growth fintech company changing the retirement industry and are backed by a number of investors.
Own the end-to-end performance of Ro’s onshore Member Experience organization.
Lead, coach, and develop frontline leadership, setting clear expectations for performance.
Establish and evolve the operating model for Ro’s internal care organization.
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services, employing a vertically integrated platform to provide an end-to-end healthcare experience.
Assess the quality of the performance of our end user Service Desk.
Monitor Service Level Agreement (SLA) metrics and assess technical accuracy, customer service performance, and conformity to company policies and procedures.
Assist in developing, creating, and implementing quality processes and procedures; as well as making recommendations for the overall program to enhance the customer experience.
AMERICAN SYSTEMS is dedicated to innovation and customer success. They offer expanded resources, streamlined operations, and increased opportunities for growth and development.
Own support performance across service level and customer satisfaction.
Partner with Product and Operations to reduce contact drivers.
Lead, coach, and develop Team Leads, Tier 2, QA, and frontline teams.
Muvr is building the future of on-demand logistics and moving services. Their platform connects customers with trusted drivers and crews to deliver large items quickly and reliably.
Coach newly hired employees and provide guidance to current employees as needed.
Develop and deliver training programs on call center specific material.
Collaborate with management on process development and improvement.
LoanCare is a full-service mortgage loan subservicer, delivering excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by Fidelity National Financial (NYSE: FNF), we offer a career foundation built on integrity, innovation, and collaboration.
Lead the Customer Assurance team, including specialized representatives in Quality Assurance, Reputation Management, Facility Monitoring & Security, and new experimental functions.
Oversee and enhance review generation and reputation management initiatives, ensuring strong outbound engagement and positive brand perception.
Monitor and refine Quality Assurance programs, providing coaching and insights to elevate performance across Customer Success and Resolution teams.
SecureSpace Management is seeking a talented, hungry, and eager Customer Assurance Manager that enjoys a fast pace and diverse workload in a dynamic environment. The company is committed to providing equal employment opportunities to all employees and applicants.
PushPress is an AI-powered gym management platform built for boutique fitness, transforming how boutique fitness owners operate and how the entire $100B global fitness industry connects, transacts, and grows. They are a global team of builders, operators, and fitness fanatics on a mission to level the playing field for independent fitness entrepreneurs.
Act as a primary point of contact for customer inquiries across support channels.
Troubleshoot and resolve first-line issues with accuracy, empathy, and efficiency.
Own and manage escalated cases, including sensitive issues such as medical complaints, ensuring timely and appropriate resolution.
Roo's mission is to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. They have built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities, with over 20,000 veterinary professionals in their network.
Lead a regional team, delivering world-class customer support for our software product - Service Autopilot.
Champion collaboration with Engineering and Product teams to ensure timely and effective resolution of technical issues.
Maintain high customer satisfaction, ensuring consistent service quality and adherence to SLAs.
Xplor provides cloud-based technology solutions for small and medium-sized businesses, enabling them to manage their operations and growth. They aim to help business owners focus on their passions, with over 130,000 businesses relying on Xplor in 72+ countries.
Engage with customers on the phone to build lasting relationships.
Ensure customer needs are understood and expectations exceeded.
Improve customer support policies by offering feedback and solutions.
Brunt is redefining the workwear category, engineering better boots and apparel for tradespeople by working directly with them. The team is devoted to improving old workwear standards and creating a community for tradespeople.