Supervise daily operation of the SPOC unit, ensuring compliance with policies/procedures.
Supervise, coach, counsel and develop assigned staff.
Handle escalated borrower calls, which may include conflict resolution.
LoanCare simplifies the complex with empathy and insight, innovating as a top provider in the mortgage services industry. It is backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company.
Work within either the self-employed or employed division.
Design, develop, and deliver training programmes within Just Mortgages.
Facilitate and improve colleague performance in both sales and customer experience.
Just Mortgages is a company with passionate people; its success is evident everywhere. Working there is about both the customer's and your journey, requiring great people to help make it happen.
Handle inbound and outbound customer calls, secure messages, and/or emails in a fast-paced contact center environment.
Use effective communication and probing questions and critical thinking skills to identify customer needs and provide relevant solutions which may include offering banking products.
Advise and educate customers on available Forbright's digital tools and resources to improve the user experience.
Forbright is a full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory and a meaningful mission.
Monitor call center to observe employee demeanor, quality of call, and conformity to company policy and procedures.
Effectively interact with team members that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication and being an advocate for team members.
Pathward is a financial empowerment company increasing financial availability, choice, and opportunity for all through innovators. They are a team of problem solvers and innovators who celebrate the differences and embrace the voices of their employees, customers, partners, and the communities.
Handle high-volume inbound and outbound calls to support student inquiries.
Respond to student questions and assess financial status.
Document all interactions promptly and accurately, ensuring timely notifications to the appropriate Financial Aid personnel.
Universal Technical Institute has 60 years of experience and is trusted by 35+ industry-leading brands, 16 campuses, and 16 technical programs. They care about making a change in the lives of their employees and students, expanding reach and increasing impact, one life at a time.
Supervises daily operation of the Collection unit, ensuring compliance with policies and regulations.
Performs collection activity on accounts when subordinates have difficulty collecting.
Reviews the department’s collection activity, identifying trends and assessing unit effectiveness.
LoanCare is a leading full-service mortgage loan subservicer, delivering excellence to banks, credit unions, independent mortgage companies, investors, and homeowners. Backed by Fidelity National Financial (NYSE: FNF), they offer a career foundation built on integrity and collaboration.
Manage inbound customer calls, providing expert guidance through the loan application process.
Make outbound calls to customers to encourage the completion of loan applications as necessary.
Deliver exceptional customer service through clear, professional, and effective verbal and written communication.
Enova International is a leading financial technology company that provides online financial services through their AI and machine learning-powered Colossus™ platform. They serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions, and they maintain an environment of inclusion and culture where their employees can thrive.
Annotate and label data from mortgage conversations.
Give feedback on AI responses for accuracy and helpfulness.
Test the AI for issues, including response quality and realism.
Kastle is building the AI operating system for consumer lending, partnering with major mortgage lenders to transform contact centers and compliance using AI voice agents. Backed by Y Combinator and Commerce Ventures, they focus on redefining borrower interactions with financial institutions.
Maintain and manage loans in loss mitigation as part of the SPOC team.
Answer inbound calls and return voicemail and handle escalations.
Negotiate payment arrangements and explain Loss Mitigation options.
LoanCare is a leading full-service mortgage loan subservicer, delivering excellence to banks, credit unions, independent mortgage companies, investors, and homeowners. Backed by Fidelity National Financial (NYSE: FNF), they offer a career foundation built on integrity, innovation, and collaboration.
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed. They bring commercial-grade platforms and mission-ready AI to federal agencies. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors.
Coordinate and manage the daily operations of the Collections and SPOC Department.
Develop and implement monthly collection strategy in compliance with investor, insurer, client, and LoanCare guidelines.
Manage, coach, counsel and develop assigned staff, ensuring adequate staffing and training.
LoanCare simplifies the complex with empathy and insight, constantly innovating in the mortgage services industry. Backed by Fidelity National Financial, they offer a career foundation built on integrity, innovation, and collaboration, servicing over 1.8 million loans across 50 states.
Serve as the primary point of contact for inbound customer inquiries via phone, email, or chat.
Process a high volume of consumer inquiries related to client banking products and services.
Accurately document all customer interactions, case details, and resolutions in the designated CRM/ticketing system.
Sutherland is a digital transformation partner for iconic brands worldwide, unlocking new value for their business, people, and customers. It's an entry-level position responsible for providing professional, efficient, and empathetic support to banking customers.
Respond to client calls using CRM software, addressing concerns with empathy.
Resolve complex financial situations with subject matter knowledge, documenting discussions.
Present settlement proposals to clients and guide them toward their financial goals.
National Debt Relief, founded in 2009, aims to help consumers deal with overwhelming debt, establishing itself as a trusted debt relief provider. With a team-oriented environment, they focus on employee success and growth through mentorship and leadership programs.
Communicates with customers, agents, and escrow at the start of the transaction.
Collects customer documentation necessary to complete the loan transaction.
Assists loan originators with preapprovals, loan structuring and pricing options.
New American Funding is a mortgage company offering a variety of loan options. They focus on providing personalized service and utilizing current product knowledge to assist customers through the loan process.
Support the Manager of Training in designing and maintaining onboarding and continuing education programs.
Build training content such as documenting SOPs, video walkthroughs, playbooks, and e-learning modules.
Serve as a second line resource by responding to inquiries via phone and email.
HDM Capital, founded in 2017, is a leader in solar finance, built by experienced professionals with deep expertise in solar sales and renewable energy lending. They aim to provide homeowners and EPC partners with the most seamless, affordable path to solar adoption, blending excellent customer service with reliable financing solutions.
Responsible for handling inbound and outbound calls providing quality service.
Assist members with billing questions, cancellations, and resolve account delinquencies.
Review accounts, answer customer questions, and maintain quality and adherence standards.
ABC Fitness is a leading software provider for fitness businesses globally, supporting 30K clubs, 650K coaches, 40M members, and processing over $12B in payments annually. They foster a culture built on respect, trust, and belonging, promoting growth and collaboration.
Communicate with our members via phone and email, exhibiting care in every interaction
Listen to our members, providing empathy and solutions to their unique needs
Accurately document Member interactions and activity
Achieve is a leading digital personal finance company that provides innovative, personalized financial solutions to help people move from struggling to thriving. They have over 3,000 employees in mostly hybrid and work-from-home roles across the United States.
Serve all stakeholders with integrity and joy, consistently modeling the importance of both task competency and relationships.
Proactively call, email, text, and survey families to discuss student course schedules and other customer service questions.
Assist students with creation of annual course schedules that ensure adequate annual progress meeting all graduation requirements.
Learning Network is a growing, innovative, and customer-centric educational services company. They prioritize service by ensuring the details are done and done well, promising to keep the promises they make with a supportive community of people who care. At Learning Network, they don’t do drama, and neither should you.