Handle inbound and outbound customer calls, secure messages, and/or emails in a fast-paced contact center environment.
Use effective communication and probing questions and critical thinking skills to identify customer needs and provide relevant solutions which may include offering banking products.
Advise and educate customers on available Forbright's digital tools and resources to improve the user experience.
Forbright is a full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory and a meaningful mission.
Handle inbound calls and chats, averaging 30–35 interactions daily.
Provide single call resolution and escalate issues effectively.
Maintain customer records in Salesforce.com.
Ferguson provides quality supplies for various industries since 1953. As a Fortune 500 company with approximately 36,000 associates across 1,700 locations, they aim to simplify complex projects for customers and promote a culture of growth and service.
Handle high-volume inbound and outbound calls to support student inquiries.
Respond to student questions and assess financial status.
Document all interactions promptly and accurately, ensuring timely notifications to the appropriate Financial Aid personnel.
Universal Technical Institute has 60 years of experience and is trusted by 35+ industry-leading brands, 16 campuses, and 16 technical programs. They care about making a change in the lives of their employees and students, expanding reach and increasing impact, one life at a time.
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Concentrix is a global technology and services leader that helps well-known brands improve their businesses with technology and integrated solutions in over 70 countries. They are a human-centered, tech-powered company with over 440,000 employees worldwide.
Demonstrate experience interpreting and responding to customer requests through, understanding the customer's needs, and identifying actions to help achieve customer objectives quickly
Help consumers understand credit bureau processes and educate them in appropriate steps to request corrections
Provide information about credit-related memberships, services, and product offerings; advocate for solutions that will help callers improve their creditworthiness
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries.
Schedule customer appointments for collision repair and estimates following procedures.
Manage a high volume of customer communications and assist with rental car/tow scheduling.
Resolve customer concerns using internal resources and maintain data integrity.
Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. They operate over 650 state-of-the-art locations and have been in business for over 25 years, focusing on a People First vision.
Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
Provide compassionate customer support using scripted and non-scripted responses.
Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
Modivcare is leading the transformation to better connect people with care, wherever they are. They serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs, and improve outcomes.
Build relationships and educate customers on retirement plans through inbound calls.
Deliver an outstanding experience through financial advice and mentorship.
Assist customers with plan design inquiries, balance transfers, and account information.
Voya Financial, Inc. is a leading retirement, employee benefits and investment management company. They help clear the path to financial confidence and a more fulfilling life for individual, workplace and institutional clients, supporting more than 18 million customer relationships.
Deliver exceptional service to customers ranging from small wealth advisory businesses to large financial services firms.
Identify, respond, and resolve issues and questions raised by Vanilla customers.
Provide hands-on support to clients to ensure their ongoing happiness.
Vanilla is an AI-powered estate advisory platform built by advisors, planners, and attorneys. They unify scenario modeling, client visualization, and document creation into one seamless, digital experience, and operate with a flexible, closely connected team.
Responsible for handling inbound and outbound calls providing quality service.
Assist members with billing questions, cancellations, and resolve account delinquencies.
Review accounts, answer customer questions, and maintain quality and adherence standards.
ABC Fitness is a leading software provider for fitness businesses globally, supporting 30K clubs, 650K coaches, 40M members, and processing over $12B in payments annually. They foster a culture built on respect, trust, and belonging, promoting growth and collaboration.
Serve as a primary point of contact for customer inquiries related to billing, contracts, and account support
Coordinate with cross-functional teams including Sales, Billing, Finance, and Operations to resolve customer issues efficiently
Identify trends in customer inquiries, system issues, and workflow challenges; escalate findings and recommend improvements
TierPoint delivers secure, reliable, and scalable infrastructure solutions that power customers’ most critical applications. They're committed to practices that promote pay equity and transparency and are looking for a Customer Service Specialist to join their team.
Deals directly with internal and external customers via telephone and electronic channels.
Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples and results.
Manage customers' accounts, document all customer interactions and communications.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for their work and each other.
Handle inbound and outbound calls to support our healthcare client.
Expected to deliver exceptional customer service by adhering to established protocols and guidelines.
Utilize various web-based systems to efficiently address and resolve customer inquiries.
Senture is a global company that embraces diversity and never discriminates against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. They have employees from various backgrounds and lifestyles.
Communicate with our members via phone and email, exhibiting care in every interaction
Listen to our members, providing empathy and solutions to their unique needs
Accurately document Member interactions and activity
Achieve is a leading digital personal finance company that provides innovative, personalized financial solutions to help people move from struggling to thriving. They have over 3,000 employees in mostly hybrid and work-from-home roles across the United States.
Manage a caseload of in-progress applications through the underwriting process
Coordinate and follow up on medical exam bookings with vendors and clients
Handle inbound calls and respond to client emails
PolicyMe is Canada’s leading digital insurance solution, offering straightforward and affordable financial protection for families. They operate with a remote-first culture, attracting top talent from across Canada, with employees who are ambitious, yet humble.
Provide world-class customer service through performing complex Member Services functions.
Maintain compliance with Federal and State regulations, NACHA rules, and Webster/HSA Bank policies.
Meet/exceed individual performance goals, service level objectives, and demonstrate operational excellence.
Webster Financial Corporation is committed to putting people first, by helping individuals, families, and businesses achieve their financial goals. As a commercial bank founded in 1935, they value integrity, collaboration, accountability, agility, respect, and excellence.
Answer inbound calls and schedule service appointments.
Respond to customer requests to resolve issues.
Maintain and update customer database.
T3 Services Group is transforming the trades one customer at a time with top notch residential HVAC, Plumbing, & Electrical services. They operate under a philosophy of running their business in new and unconventional ways that elevate the customer experience.
Maintain regulatory compliance and prevent losses to members and credit union.
Perform primary telephone support and assist members and employees through all support channels.
Solve practical problems and deal with a variety of situations exercising flexibility and sound judgment.
STCU is a top-performing credit union that emphasizes serving others and lifelong learning. They value employees who are committed, fun-loving, and want to make a difference in members’ lives, with core values including joyfulness, generosity, and belonging.
Answer telephone calls from customers inquiring about goods and services.
Provide high-quality service with a helpful, professional attitude.
Assist clients with inquiries on debit card incentives, orders, and balances.
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. The company is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Handles customer calls/correspondence for service, scheduling, and billing inquiries.
Cultivates and maintains ongoing customer relationships.
Communicates with branch personnel to resolve service and scheduling issues.
Terminix has been an industry leader in pest control since 1927. They offer insulation services, wildlife control and many specialized services to help protect your home.