Customer Experience Representative

Responsibilities:

• Handle inbound calls and chats, averaging 30–35 interactions daily.
• Provide single call resolution and handling escalations to the best of your ability.
• Maintain excellent customer service standards through call quality.

Requirements:

• High School diploma or equivalent is required.
• Minimum of 1-2 years of experience in a customer-facing, fast-paced, service-related role.
• Ability to type 40+ WPM for phones and 45+ for chat is required.

Benefits:

• Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match.
• Associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!