Customer Success Specialist
Benefits
4w PTO
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What you'll be doing:
- Manage a caseload of in-progress applications through the underwriting process
- Coordinate and follow up on medical exam bookings with vendors and clients
- Handle inbound calls and respond to client emails
What we are looking for:
- 1–2 years of experience in insurance, customer service, or call center roles
- Strong verbal and written communication in English
- Comfortable using multiple systems and learning new tools quickly
Why join us:
- Generous PTO - 20 vacation days
- A comprehensive benefits plan with premiums paid in full by PolicyMe
- Investment in your professional development, including an L&D budget, AI tooling budget
PolicyMe
PolicyMe is Canada’s leading digital insurance solution, offering straightforward and affordable financial protection for families. They operate with a remote-first culture, attracting top talent from across Canada, with employees who are ambitious, yet humble.