Bilingual Licensed Customer Service Agent

Responsibilities:

• Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions
• Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency
• Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homes

Requirements:

• Active Property & Casualty (P&C) or Personal Lines insurance license (required)
• 6+ months customer service experience in P&C (specifically, home insurance)
• Experience working in a high-volume call center or customer support environment handling inbound calls

Benefits:

• Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
• Multiple medical plan options, plus dental and vision coverage
• Company-funded HSA contributions (based on medical plan selection)