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• Serve as a critical liaison between customers and the Bank by ensuring timely, compliant, and customer-focused resolution of complaints and service concerns across multiple channels.
• Conduct thorough investigations by gathering information from internal systems, management, frontline teams, and customers.
• Track, categorize, and analyze complaint data to identify patterns and emerging risks, and coordinate with Digital Banking and enterprise teams to implement corrective actions when needed.

Forbright is a full-service bank and commercial lender focused on helping to build a brighter future for its clients and communities. The company is dynamic, high energy, and fast-paced, with a culture of collaboration, inclusion, flexibility, and recognition.

• Handle customer inquiries and analyze payment history.
• Communicate account statuses and recommend solutions.
• Maintain accurate records of customer interactions.

Sutherland is a digital transformation company that helps customers globally achieve greater agility and transform automated customer experiences. As a Great Place to Work certified company, they have been in business for over 35 years and work with well-known brands.

• Provide exceptional customer service to policyholders, agents, and other collaborators through inbound calls, email, and chat.
• Handle a high volume of customer inquiries and analyze problems to provide detailed and proactive solutions.
• Leverage advanced technology and software systems to accurately record customer interactions and deliver exceptional solutions.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. They strive to attract, develop and retain a workforce that is as diverse as the customers they serve and to foster an inclusive work environment.

• Possess strong oral and written communications skills.
• Exhibit excellent interpersonal skills using tact, patience, and courtesy.
• Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable.

SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. With over 53 years in operation as a family-owned business, SMI has grown to over 600 employees across the country, and considers its employees and customers as part of their extended family.

• Demonstrate experience interpreting and responding to customer requests through, understanding the customer's needs, and identifying actions to help achieve customer objectives quickly
• Help consumers understand credit bureau processes and educate them in appropriate steps to request corrections
• Provide information about credit-related memberships, services, and product offerings; advocate for solutions that will help callers improve their creditworthiness

Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries.

• Answer inbound calls from customers about the reverse mortgage program.
• Initiate outbound calls to potential customers and qualify them.
• Transfer interested and qualified customers to the sales team.

Longbridge helps seniors unlock their home equity, allowing them to enjoy their retirement. They have an "Excellent" rating on Trustpilot and have been named a Great Place to Work® three years in a row, offering opportunities for growth and a positive culture.

• Deliver a positive consumer experience and strengthen brand perception.
• Manage inbound consumer calls to diagnose issues and provide solutions.
• Use technology to identify products and guide consumers through repairs.

Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company focused on exciting opportunities within the home, security and commercial building markets. They have transformed their workplace to empower smart, ambitious people to reach their fullest potential.

• Requests records and information from providers.
• Responds to telephone inquiries promptly, professionally, and efficiently to provide resolution.
• Analyzes provider questions to determine best use of resources to resolve the situation.

Empower AI provides federal agency leaders with tools to elevate their workforce's potential for transformation. They leverage three decades of experience solving complex challenges in Health, Defense, and Civilian missions and are headquartered in Reston, VA.

• Respond to incoming calls efficiently and effectively.
• Answer general questions from patients and confirm, schedule, and reschedule appointments.
• Update patient demographics and collect/verify insurance information.

Vision Innovation Partners aims to protect and restore vision, focusing on great patient outcomes and experiences. They offer opportunities for growth and development, fostering a culture centered on shared values.

• Educate recipients about the Pathways Program offerings and enrollment options.
• Introduce managed care choices to recipients and aid in navigating health care and dental plans.
• Cultivate positive relationships with county staff, state agencies, community groups, and recipients.

Knowledge Services is a company that provides workforce management solutions. They are committed to working with individuals with disabilities and providing reasonable accommodations.

• Handle inbound and outbound calls to support our healthcare client.
• Expected to deliver exceptional customer service by adhering to established protocols and guidelines.
• Utilize various web-based systems to efficiently address and resolve customer inquiries.

Senture is a global company that embraces diversity and never discriminates against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. They have employees from various backgrounds and lifestyles.

• Provide helpful and caring customer service over high volume inbound and outbound client phone calls.
• Proactively identify, analyze and resolve client issues by utilizing active listening and critical thinking.
• Develop and maintain positive client relations and work collaboratively with other departments.

Beyond Finance helps everyday Americans escape debt and step into a brighter financial future through individualized care and supportive technology. They've helped over 1 million clients and have a forward-thinking, rapidly growing organization focused on helping people.

• Provide administrative support to various departments.
• Manage digital files and ensure accurate record-keeping.
• Schedule meetings and coordinate travel arrangements.

TBS Investment & Management Company is passionate about providing administrative support in a remote setting. The company fosters a fast-paced and innovative work environment, offering opportunities to develop professional skills.

• Responding to customer queries in a timely & effective manner.
• Documenting & logging issues, customer compliments & complaints.
• Helping customers go through our application flow when required.

They are reinventing consumer credit by using technology to easily tap into people’s assets. They are a well-capitalized team of technology and finance executives with top-tier investors, and their culture values depth and rigor of thought, minimalist design, and speed of execution.

• Reaching out to health plan members.
• Guiding them toward scheduling their care assessments.
• Giving them the encouragement they need to take that next step.

Carenet Health turns everyday conversations into meaningful connections that help people take charge of their health. They value their team members and show it through a competitive and supportive package.

• Accurately process customer activation and change requests to subscription services.
• Answer questions about KVH product offerings and respond to billing inquiries.
• Provision services and present customers with upgrade opportunities.

KVH provides solutions that deliver global connectivity to mobile tech and IoT markets. They strive to provide professional, courteous, and high quality customer service.

• Answer phones, chat, social media, or email in a polite, courteous, and professional manner.
• Work with customers daily to sustain and improve business relationships and identify customer issues.
• Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers.

Ferrellgas is recognized as one of America’s Most Trustworthy Companies. They are focused on delivering exceptional service and value to their customers. They have tight-knit communities across America.

• Manage daily service calls and correspondence with customers and field staff.
• Provide excellent customer service via phone and email.
• Problem-solving and decision-making on service-related issues.

Jobgether is a platform that connects job seekers with companies. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Answer calls, emails, and contacts, screening, transferring, resolving and disposing of calls while following process/documentation standards.
• Review, process, schedule, and authorize orders according to department protocols; ensure updates and communication are documented in source systems.
• Coordinate participants’ appointments, troubleshoot conflicts, communicate with stakeholders, and meet appointment turn-around times as outlined in WelbeHealth's protocol.

WelbeHealth's PACE program helps seniors remain in their homes and communities through medical care and community-based services, providing all-inclusive care. They are driven by core values and a participant-focused approach, fostering an encouraging and loving environment for employees.

• Supervise the performance of Call Center Teams to ensure Customer Experience Specialists meet or exceed performance standards.
• Manage daily operations of the customer service team and provide feedback by monitoring all correspondence, including chats and emails.
• Oversee, mentor, advise, and develop Customer Experience Specialists while consistently upholding professional conduct and respect.

LoanCare is a leading full-service mortgage loan subservicer that delivers excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by Fidelity National Financial (NYSE: FNF), they offer a career foundation built on integrity, innovation, and collaboration.