Design and configure Genesys Cloud Workforce Management capabilities.
Participate in Genesys Cloud WFM implementations and rollouts.
Support operational teams through training and knowledge transfer.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises, maintaining a values-driven organization with a culture of relentless performance. They operate in over 25 countries and retain nearly 1000 full-time professionals, experiencing an annual growth rate exceeding 25%.
Support the Manager of Training in designing and maintaining onboarding and continuing education programs.
Build training content such as documenting SOPs, video walkthroughs, playbooks, and e-learning modules.
Serve as a second line resource by responding to inquiries via phone and email.
HDM Capital, founded in 2017, is a leader in solar finance, built by experienced professionals with deep expertise in solar sales and renewable energy lending. They aim to provide homeowners and EPC partners with the most seamless, affordable path to solar adoption, blending excellent customer service with reliable financing solutions.
Coach newly hired employees and provide guidance to current employees as needed.
Develop and deliver training programs on call center specific material.
Collaborate with management on process development and improvement.
LoanCare is a full-service mortgage loan subservicer, delivering excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by Fidelity National Financial (NYSE: FNF), we offer a career foundation built on integrity, innovation, and collaboration.
Own the end-to-end development of training materials, curricula, and learning assets.
Facilitate engaging, effective training sessions across our fully remote team.
Partner with PAC Leadership to identify and act on emerging training needs.
Sono Bello is a cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 procedures. They foster a dynamic and high-energy work environment where every team member can make a difference.
Own the enablement content library and keep assets accurate and up-to-date.
Coordinate and support the delivery of training sessions and onboarding programs.
Use AI tools to draft content, summarize inputs, and improve efficiency.
CertifID provides a secure platform that verifies identities, authenticates wire transfer instructions, and detects potential fraud attempts, mitigating risks and ensuring secure transactions. It's a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing security and fighting fraud.
Develop curriculum and material suitable for synchronous and asynchronous learning.
Conduct live training sessions virtually and in person.
Collaborate with marketing and client success teams to syndicate new training materials.
Juvare is a SaaS software company focused on developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers, and higher education. Juvare empowers organizations to leverage real-time data to manage incidents faster and more efficiently, protecting people, property, and brands.
Delivers education and information to members and/or providers on behalf of the customer service team.
Reaches out to members and/or providers for educational or informational purposes to help support solutions or concerns.
Maintains performance and quality standards based on established contact center metrics.
Centene is committed to helping people live healthier lives. We provide access to high-quality healthcare, innovative programs and a wide range of health solutions that help families and individuals get well, stay well and be well.
Own and drive the Training and QA roadmap, balancing near-term operational needs with longer-term capability building across the organization.
Design and implement scalable onboarding programs, including curriculum development, certification frameworks, and role-based learning paths for new hires.
Define and operationalize a centralized QA framework across all support channels (e.g., messaging, email, voice), including scorecards, audit methodologies, and calibration processes.
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Since 2017, Ro has helped millions of patients and is consistently recognized as a top workplace.
Deliver structured customer training sessions using established materials.
Facilitate virtual training sessions and workshops.
Maintain accurate documentation of training sessions and customer interactions.
Keeper Security is a cybersecurity software company that protects organizations and people in over 150 countries. They are a pioneer of zero-knowledge and zero-trust security built for any IT environment and recognized in the Gartner Magic Quadrant for Privileged Access Management (PAM).
Build and lead a fast‑paced, compliant contact center of inside sales professionals dedicated to informing and supporting Healthcare Professionals.
Own forecasting, analytics, performance optimization, process excellence, workforce strategy, sales enablement infrastructure, incentive design input, omnichannel coordination, and technology stack maturity for the Inside Sales team supporting healthcare professionals.
Partner with Analytics to prioritize deciles/segments, allocate books of business, and continuously refine territories, scripts, and digital sales aids based on conversion signals.
CareTria is dedicated to informing and supporting Healthcare Professionals through high-quality outbound engagement. We are an equal opportunity employer that offers a comprehensive benefits package.
Own the design and facilitation of the CHW onboarding and ongoing training focused on member engagement, care coordination, documentation, and community resource navigation grounded in best practices and industry standards
Create and maintain training materials (scripts, role plays, workflows, and field guides) that reflect real CHW scenarios and support consistency across the team
Partner with CHW managers and field teams to identify gaps, gather feedback, and continuously improve training based on member needs, program goals, and performance data
Zócalo Health is a tech-enabled, community-oriented primary care organization. They serve people who have historically been underserved by the one-size-fits-all healthcare system, partnering with health plans, providers, and community organizations. Founded in 2021, and backed by leading healthcare and mission-aligned investors, they are scaling rapidly across states and populations.
Manages curricula and learner roles, including periodic review of curricula, learner roles, and training requirements with department heads and QMS Admin.
Coordinates with study team leads to update study-specific training documents, routes for approvals, and manages study team learner role membership in the LMS.
Coordinates with document owners and Doc Control to create or revise Training Requirements with new or revised controlled documents and training materials.
Celcuity is a clinical-stage, publicly traded biotechnology company focused on extending the lives of cancer patients through targeted therapies for solid tumor indications. The company was founded to develop a better way to treat the cellular drivers of tumor growth.
Provide clear, kind, and empathetic answers to customer requests via email, chat, and phones.
Understand core functions of assigned products and meet or exceed production targets set by manager.
Contribute to documentation improvements by suggesting edits or additions, modeling company and team values.
Planning Center, established in 2006, supports over 90,000 churches worldwide, offering web and mobile products to facilitate communication, organization, and event coordination. Being an independent and debt-free company, they foster a remote work environment with tools like Asana, Slack, Notion, and Zoom, gathering thrice annually in Carlsbad, CA to strengthen team relations.
Facilitate onboarding programs and new hire training for Operations team members across multiple operational functions
Deliver ongoing learning sessions and skill development programs for tenured employees
Create engaging, inclusive learning environments that promote knowledge retention, participation, and skill development
Kin simplifies homeowners' lives, especially in areas with climate risks and rising costs. They provide smarter homeowners insurance and aim to expand to cover all homeowner needs, utilizing data, technology, and support. Kin is a remote-first company with employees across 35+ states.
Build role‑based skills for staff, partners, and customers—ensuring content quality, relevance, and alignment to product and organizational goals.
Drive program adoption and performance by coordinating training delivery, enabling readiness across audiences, monitoring certification progress, and optimizing learning pathways based on data and feedback.
Ensure operational excellence and scalability by maintaining certification standards, managing exam and credentialing processes, and collaborating cross‑functionally to keep learning experiences current, consistent, and impactful.
PointClickCare is a healthcare technology company. They provide cloud-based software for the senior care industry, enabling better care and outcomes for residents. The company operates in a fast-paced and innovative environment.
Partner cross-functionally with subject matter experts to develop curriculum, training plans, job aids, videos, and necessary training materials for clinical and non-clinical teams
Assist with onboarding tasks and help develop best practices to optimize our onboarding process
Directly present training content for different audiences
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group that reimagines care for children with special health care needs. They deliver 24/7 virtual-first and in-home medical, behavioral, and social care, working with families, providers, and health plans.
Create meaningful, practical, and scalable learning experiences for the Revenue Sales organization.
Develop and deliver training programs, collaborating with Revenue leaders and Enablement team members.
Drive strategies that amplify Human Interest's mission to make retirement accessible to all.
Human Interest aims to provide retirement benefits to all workers by making it affordable and accessible for small and medium-sized businesses to offer retirement plans. They're a high-growth fintech company backed by investors like BlackRock, TPG, and SoftBank.
Lead training programs across AA Tech and Train‑the‑Trainer for partner support organizations on the Alle platforms.
Design facilitator guides, talk tracks, assessments, and job aids; coordinate with technical writing and content owners to align training with knowledge base and Standard Operating Procedure (SOP) updates.
Serve as a subject‑matter expert on Alle and Alle related products and the internal audiences who use them; understand key workflows, policies, and user journeys.
At Allergan Aesthetics, an AbbVie company, they develop, manufacture, and market a portfolio of leading aesthetics brands and products. Their aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more.
Monitor call center to observe employee demeanor, quality of call, and conformity to company policy and procedures.
Effectively interact with team members that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication and being an advocate for team members.
Pathward is a financial empowerment company increasing financial availability, choice, and opportunity for all through innovators. They are a team of problem solvers and innovators who celebrate the differences and embrace the voices of their employees, customers, partners, and the communities.
Build, configure, and maintain outbound dialer campaigns.
Oversee SIP trunk configurations, carrier integrations, and call routing changes.
Drive the design, implementation, and optimization of call strategies across voice, SMS, and email channels.
Aledade empowers independent primary care practices. They are the largest network of independent primary care in the country, helping practices deliver better care and thrive in value-based care with a collaborative, inclusive, and remote-first culture.