Own and drive the Training and QA roadmap, balancing near-term operational needs with longer-term capability building across the organization.
Design and implement scalable onboarding programs, including curriculum development, certification frameworks, and role-based learning paths for new hires.
Define and operationalize a centralized QA framework across all support channels (e.g., messaging, email, voice), including scorecards, audit methodologies, and calibration processes.
Own the end-to-end performance of Ro’s onshore Member Experience organization.
Lead, coach, and develop frontline leadership, setting clear expectations for performance.
Establish and evolve the operating model for Ro’s internal care organization.
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services, employing a vertically integrated platform to provide an end-to-end healthcare experience.
Ensure the highest level of quality in customer support interactions and internal processes.
Contribute to improving customer satisfaction, agent performance, and operational efficiency.
Monitor and provide feedback to improve customer and patient satisfaction.
Privia Health is a technology-driven, national physician enablement company. They collaborate with medical groups, health plans, and health systems to optimize physician practices and improve patient experiences.
Support the Manager of Training in designing and maintaining onboarding and continuing education programs.
Build training content such as documenting SOPs, video walkthroughs, playbooks, and e-learning modules.
Serve as a second line resource by responding to inquiries via phone and email.
HDM Capital, founded in 2017, is a leader in solar finance, built by experienced professionals with deep expertise in solar sales and renewable energy lending. They aim to provide homeowners and EPC partners with the most seamless, affordable path to solar adoption, blending excellent customer service with reliable financing solutions.
Own the full lifecycle of our AlphaSense Certification program — from development and optimization to delivery and expansion
Grow the program across channels through always-on programming, microcertifications, and bespoke private certifications via professional services
Build and nurture a thriving community of power users and advocates through training, video, surveys, and more
AlphaSense empowers companies to make smarter decisions through AI-driven market intelligence. With over 2,000 employees globally, they have offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland and are headquartered in New York City.
Scale a clinical training program tailored for virtual clinicians.
Help design engaging, evidence-based training materials, including presentations, manuals, videos, and e-learning modules.
Implement processes for competency assessments, skills validation, and continuing education.
Sprinter Health aims to dramatically expand access to healthcare by reimagining the patient experience, delivered at home and powered by technology for scale. They are building the technology and clinical services platform to make preventive, connected healthcare accessible for everyone in the US, with a team of technologists, clinicians, and operators.
Assess the quality of the performance of our end user Service Desk.
Monitor Service Level Agreement (SLA) metrics and assess technical accuracy, customer service performance, and conformity to company policies and procedures.
Assist in developing, creating, and implementing quality processes and procedures; as well as making recommendations for the overall program to enhance the customer experience.
AMERICAN SYSTEMS is dedicated to innovation and customer success. They offer expanded resources, streamlined operations, and increased opportunities for growth and development.
Own the design and facilitation of the CHW onboarding and ongoing training focused on member engagement, care coordination, documentation, and community resource navigation grounded in best practices and industry standards
Create and maintain training materials (scripts, role plays, workflows, and field guides) that reflect real CHW scenarios and support consistency across the team
Partner with CHW managers and field teams to identify gaps, gather feedback, and continuously improve training based on member needs, program goals, and performance data
Zócalo Health is a tech-enabled, community-oriented primary care organization. They serve people who have historically been underserved by the one-size-fits-all healthcare system, partnering with health plans, providers, and community organizations. Founded in 2021, and backed by leading healthcare and mission-aligned investors, they are scaling rapidly across states and populations.
Build role‑based skills for staff, partners, and customers—ensuring content quality, relevance, and alignment to product and organizational goals.
Drive program adoption and performance by coordinating training delivery, enabling readiness across audiences, monitoring certification progress, and optimizing learning pathways based on data and feedback.
Ensure operational excellence and scalability by maintaining certification standards, managing exam and credentialing processes, and collaborating cross‑functionally to keep learning experiences current, consistent, and impactful.
PointClickCare is a healthcare technology company. They provide cloud-based software for the senior care industry, enabling better care and outcomes for residents. The company operates in a fast-paced and innovative environment.
Perform in-depth quality audits on customer support calls and email cases.
Ensure accuracy of information and professionalism in customer interactions.
Propose documentation updates to enhance the Customer Service Representative (CSR) experience.
Evry Health aims to bring humanity to health insurance with high-technology health plans that expand benefits, increase access and transparency, and feature a personalized, human approach. They are the major medical division of Globe Life (NYSE:GL), which has 16.8 million policies in force, more than 3,000 corporate employees and 15,000 agents.
Partner with HR to develop learning opportunities.
Evaluate curriculum effectiveness through data & feedback.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against a role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Create meaningful, practical, and scalable learning experiences for the Revenue Sales organization.
Develop and deliver training programs, collaborating with Revenue leaders and Enablement team members.
Drive strategies that amplify Human Interest's mission to make retirement accessible to all.
Human Interest aims to provide retirement benefits to all workers by making it affordable and accessible for small and medium-sized businesses to offer retirement plans. They're a high-growth fintech company backed by investors like BlackRock, TPG, and SoftBank.
Act as a primary point of contact for customer inquiries across support channels.
Troubleshoot and resolve first-line issues with accuracy, empathy, and efficiency.
Own and manage escalated cases, including sensitive issues such as medical complaints, ensuring timely and appropriate resolution.
Roo's mission is to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. They have built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities, with over 20,000 veterinary professionals in their network.
Design and implement standardized onboarding, training, certification programs for CDL drivers and attendants.
Ensure consistent compliance with FMCSA, DOT, and state-specific transportation requirements.
Identify and address process gaps across hiring, onboarding, training, and compliance; design scalable solutions.
Zūm is transforming the school transportation industry with technology-driven solutions, managing district systems and developing SaaS offerings. They are backed by industry leaders such as Sequoia Capital and SoftBank and have been recognized as a CNBC 50 disruptor and Financial Times 500 fastest-growing company.
Serve as a trusted guide for clients during onboarding, ensuring each group starts on time.
Answer questions and resolve issues across channels related to benefit administration and compliance.
Problem-solve with urgency when setup or configuration issues arise, ensuring programs start accurately.
Vitable is a health benefits platform that aims to make healthcare better for employers of everyday workers. They bring accessible, high-quality care to over 85 million uninsured and underinsured Americans and are growing rapidly, looking for eager team members who are hungry for change.
Design and manage end-to-end certification programs.
Own the planning and coordination of learning programs.
Drive cross-functional alignment across learning stakeholders.
PointClickCare is a healthcare technology company that provides cloud-based software solutions for the senior care industry. They help long-term care providers manage patient care, billing, and regulatory compliance. Their team operates in a highly collaborative, cross‑functional environment.
Manages curricula and learner roles, including periodic review of curricula, learner roles, and training requirements with department heads and QMS Admin.
Coordinates with study team leads to update study-specific training documents, routes for approvals, and manages study team learner role membership in the LMS.
Coordinates with document owners and Doc Control to create or revise Training Requirements with new or revised controlled documents and training materials.
Celcuity is a clinical-stage, publicly traded biotechnology company focused on extending the lives of cancer patients through targeted therapies for solid tumor indications. The company was founded to develop a better way to treat the cellular drivers of tumor growth.
Serve as a subject matter expert and coach to QA staff and leaders across multiple states, promoting consistent quality practices and continuous improvement.
Facilitate regular meetings with state QA leaders to review performance goals, challenges, and improvement opportunities.
Analyze QA metrics, KPI dashboards, and audit findings to identify trends and areas for operational improvement.
Dungarvin is dedicated to enhance the quality of life for people with intellectual and developmental disabilities, including those with mental health, behavioral, or complex medical needs. Dungarvin has services nationwide, and is united by a shared commitment to making a real difference.
Help build, define and scale our Customer Success and Onboarding enablement strategy
Ensure our Customer Success onboarding program provides an incredible first experience and sets up new hires for success
Coach and mentor Customer Success new hires as they ramp in their role
They provide software and data analytics to the real estate industry. They are focused on innovation and customer success with a fast growing Success team.
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed. They bring commercial-grade platforms and mission-ready AI to federal agencies. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors.
Review, analyze, and rank AI-models' chains of thought for correctness and approach.
Provide clear, constructive feedback to improve AI-generated responses.
An Enterprise client is seeking talents who are fluent in English who will help train generative artificial intelligence models. They seem to maintain a contractor-based work environment.