Source Job

• Oversee and manage performance and service quality to guarantee customer satisfaction
• Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
• Relay important information in the form of timely and accurate reports

Sutherland provides market-leading technology and business process excellence to iconic brands worldwide. They have created over 200 unique inventions across AI and other critical technologies, driving digital transformation and optimizing critical business operations.

• Perform in-depth quality audits on customer support calls and email cases.
• Ensure accuracy of information and professionalism in customer interactions.
• Propose documentation updates to enhance the Customer Service Representative (CSR) experience.

Evry Health aims to bring humanity to health insurance with high-technology health plans that expand benefits, increase access and transparency, and feature a personalized, human approach. They are the major medical division of Globe Life (NYSE:GL), which has 16.8 million policies in force, more than 3,000 corporate employees and 15,000 agents.

• Deals directly with internal and external customers via telephone and electronic channels.
• Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples and results.
• Manage customers' accounts, document all customer interactions and communications.

Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for their work and each other.

• Ensure the highest level of quality in customer support interactions and internal processes.
• Contribute to improving customer satisfaction, agent performance, and operational efficiency.
• Monitor and provide feedback to improve customer and patient satisfaction.

Privia Health is a technology-driven, national physician enablement company. They collaborate with medical groups, health plans, and health systems to optimize physician practices and improve patient experiences.

• Conduct thorough quality assurance analysis on content/curriculum for customers.
• Review for errors and confirm compliance in preparation for release into live production environments.
• Verify alignment with Customer-specific and/or University-wide policy standards and design templates.

Liberty University is dedicated to maintaining content and curriculum standards. As one of the nation’s largest Christian universities, Liberty employs faculty, staff, and student professionals united by a shared mission and commitment to excellence since 1971.

• Responsible for ensuring that the Value Hub adheres to regulatory standards, contract requirements, and internal quality benchmarks.
• Analyzing compliance data, preparing detailed reports, and working closely with various departments to maintain and improve compliance and quality standards.
• Supporting the understanding of local regulatory requirements, completion of local audits, participation in quality committees, and supporting health plan needs and interactions to ensure consistent implementation of contractual obligations.

CommonSpirit Health has more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services. They are committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside their hospitals and out in the community.

• Serve as a subject matter expert and coach to QA staff and leaders across multiple states, promoting consistent quality practices and continuous improvement.
• Facilitate regular meetings with state QA leaders to review performance goals, challenges, and improvement opportunities.
• Analyze QA metrics, KPI dashboards, and audit findings to identify trends and areas for operational improvement.

Dungarvin is dedicated to enhance the quality of life for people with intellectual and developmental disabilities, including those with mental health, behavioral, or complex medical needs. Dungarvin has services nationwide, and is united by a shared commitment to making a real difference.

• Own the Global Quality Strategy: Design and maintain quality rubrics, calibration standards, and audit cadences that reflect Lime’s brand voice and operational requirements.
• Master the Tech Stack: Lead the administration and optimization of MaestroQA and Zendesk, ensuring that grading rubrics and automated workflows are driving maximum value.
• Manage BPO Quality Performance: Oversee the quality programs of external BPO partners via a dotted-line management structure.

Lime is a global shared micromobility business, operating in close to 30 countries across five continents, building a future where transportation is shared, affordable and carbon-free. Named a 2025 Time 100 Most Influential Company, Lime continues to set the pace for shared micromobility globally.

• Be responsible for department quality audit process related to service standards, adherence to procedural, regulatory and financial requirements.
• Review the referral of, submit, monitor and track all subrogation referrals receive by the Claim department and forwarded to external vendors.
• Handle overpayment, check void and refunds, including maintenance of the overpayment log.

Berkley Accident and Health is a risk management company that designs innovative solutions to address the unique challenges of each client. With its entrepreneurial culture and a strong emphasis on analytics, they can help employers better manage their risk.

• Oversee daily claim workflows ensuring accuracy, timeliness and adherence to compliance requirements within Required SLAs.
• Own team performance across CSAT, Quality, Productivity, Aging, and SLA, translating results into clear action plans.
• Coach and develop team members through 1:1s, performance management and targeted development plans.

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions. Extend works with more than 1,000 leading merchant partners across industries and our headquarters is in downtown San Francisco.