Similar Jobs
See allAssociate Director, Customer Experience Operations
Ro
US
Customer Experience
CRM
Data Analysis
IT Quality & Training Analyst
Privia Health
US
Healthcare
Six Sigma
ITIL
Training Associate
HDM Capital
US
Communication
Customer Service
Organizational Skills
New Customer Education Manager, Certification
AlphaSense
US
Data Analysis
Community Building
Communication
Clinical Training Lead, Virtual Care
Sprinter Health
US
Project Management
Communication
LMS
What You'll Do:
- Own the end-to-end Training and Quality Assurance strategy for Ro’s non-clinical Member Experience organization across both onshore and BPO teams
- Build and evolve continuous learning programs to support ongoing development, product education, policy updates, and performance improvement
- Partner with Operations and frontline leadership to translate QA insights into targeted coaching, training interventions, and performance improvements
What You’ll Bring to the Team:
- 5+ years of experience in training, quality assurance, customer experience, or service operations, with increasing scope in complex, scaled environments
- Proven experience building and scaling training programs and QA frameworks across distributed teams, including BPO environments
- Strong understanding of quality assurance methodologies, calibration processes, and performance management in customer support or patient experience settings
We've Got You Covered:
- Full medical, dental, and vision insurance
- Wellbeing + Learning & Growth reimbursements
- Virtual resources for mindfulness, counseling, and fitness
Ro
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Since 2017, Ro has helped millions of patients and is consistently recognized as a top workplace.