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Responsibilities:
- Assess training needs and identify gaps.
- Develop, update, and maintain training curricula.
- Deliver training to agents and SMEs.
Qualifications:
- 4+ years of experience supporting contact center training.
- Experience creating and maintaining training materials.
- Strong written, verbal, facilitation, and stakeholder coordination skills.
Preferred:
- Experience supporting federal contact center or customer support operations.
- Experience with cloud-based contact center and case management platforms.
- Experience developing training for AI-enabled or digitally supported service operations.
LMI
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed. They bring commercial-grade platforms and mission-ready AI to federal agencies. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors.