Call Center Performance Coach

Job Summary:

• Responsible for the professional development of call center service staff.
• Assists the training department in creating and delivering training to assigned call center department.
• Collaboratively works with Managers and the training department to develop and execute training programs.

Responsibilities:

• Analyze assigned call center training needs, develop robust training programs.
• Develop, design and deliver training on call center specific material.
• Prepare materials, logistics, and technology needs for on-the-job training.

Qualifications:

• High School Diploma or equivalent required, Bachelor’s Degree preferred.
• Knowledge of mortgage servicing systems, investor guidelines, and mortgage insurance guidelines preferred.
• Excellent communication, presentation, and interpersonal skills.