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About The Role:
- Motivates the call center team to achieve goal standards.
- Responsible for supporting, coaching, and developing a group of employees.
- Effectively run reports and demonstrate leadership.
What You Will Do:
- Monitor call center quality and conformity to policy.
- Interact with diverse team members and maintain open communication.
- Identify potential problems and assist in resolution.
- Maintain overall call volume and service levels.
What You Will Need:
- High school diploma or equivalent.
- 6+ years related experience.
- Proficient verbal and written skills.
Pathward
Pathward is a financial empowerment company increasing financial availability, choice, and opportunity for all through innovators. They are a team of problem solvers and innovators who celebrate the differences and embrace the voices of their employees, customers, partners, and the communities.