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About The Role:
- Overseeing day-to-day operations and management of Customer Care staff and Call Center functions
- This role is remote, but you must be based in the greater San Antonio, TX area
- Act as liaison between Service Center and clients and between Service Center and other departments
Day To Day:
- Analyze daily call result reports, update spreadsheets, and provide statistics to Service Center staff and management
- Monthly monitoring of team to ensure quality standards
- Ability to set clear expectations (goals/tracking)
What you bring to the table:
- Demonstrated experience driving metric results for yourself and a team
- Proven ability to juggle multiple tasks and seamlessly adjust to changing priorities and schedules
- Applies strong business acumen, active listening, and creative problem-solving to effectively resolve issues
Aura
Aura is on a mission to create a safer internet with its intelligent digital safety products. With over 400 employees worldwide, Aura is guided by a leadership team that has successfully grown startups into multi-billion dollar organizations.