Technical Product Support Trainer

About the Role:

• Translate product releases and operational updates into role‑based learning, delivering Train‑the‑Trainer programs for partner support organizations and targeted enablement for AA Tech teams.
• Plan and deliver release‑aligned training, validate workflows in lower environments as needed, define learning objectives and success measures, and iterate based on learner feedback and relevant operational metrics.
• Collaborate with other content owners to ensure training aligns with supporting documentation.

What You'll Do:

• Plan and deliver training using appropriate modalities (instructor‑led, virtual, and asynchronous etc.), including Train‑the‑Trainer and targeted enablement sessions.
• Define clear learning objectives and success measures; collect learner feedback and analyze relevant operational metrics to iterate content and delivery.
• Partner closely with Product, Engineering, and Support Operations; lead recurring reviews and demos to align stakeholders on upcoming changes and training impact.

Qualifications:

• 5+ years of experience as a technical trainer, enablement specialist, or similar within SaaS, contact center, or technical product support environments.
• 3+ years of experience designing blended, role‑based learning using an LMS and modern authoring/video tools; applies adult‑learning and accessibility best practices.
• Proven leadership with strengths in teaching, facilitation, adaptability, and creative problem‑solving.