Coordinate and manage the daily operations of the Collections and SPOC Department.
Develop and implement monthly collection strategy in compliance with investor, insurer, client, and LoanCare guidelines.
Manage, coach, counsel and develop assigned staff, ensuring adequate staffing and training.
LoanCare simplifies the complex with empathy and insight, constantly innovating in the mortgage services industry. Backed by Fidelity National Financial, they offer a career foundation built on integrity, innovation, and collaboration, servicing over 1.8 million loans across 50 states.
Supervise daily operation of the SPOC unit, ensuring compliance with policies/procedures.
Supervise, coach, counsel and develop assigned staff.
Handle escalated borrower calls, which may include conflict resolution.
LoanCare simplifies the complex with empathy and insight, innovating as a top provider in the mortgage services industry. It is backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company.
Maintain and manage loans in loss mitigation as part of the SPOC team.
Answer inbound calls and return voicemail and handle escalations.
Negotiate payment arrangements and explain Loss Mitigation options.
LoanCare is a leading full-service mortgage loan subservicer, delivering excellence to banks, credit unions, independent mortgage companies, investors, and homeowners. Backed by Fidelity National Financial (NYSE: FNF), they offer a career foundation built on integrity, innovation, and collaboration.
Identify accounts with overdue payments and find solutions.
Maintain daily, weekly and monthly collection goals.
GoodLeap is a technology company delivering financing and software for sustainable solutions. Over 1 million homeowners have benefited from their technology, and thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s applications to drive customer communication and business intelligence.
Communicates with customers, agents, and escrow at the start of the transaction.
Collects customer documentation necessary to complete the loan transaction.
Assists loan originators with preapprovals, loan structuring and pricing options.
New American Funding is a mortgage company offering a variety of loan options. They focus on providing personalized service and utilizing current product knowledge to assist customers through the loan process.
Monitors residential mortgage loans in the foreclosure process to minimize potential losses.
Coordinates with attorney firms to maintain and execute applicable documents.
Evaluates account and filing characteristics against legal precedents.
iCIMS is a software company offering a recruiting platform that enables companies to manage their talent acquisition lifecycle. They aim to connect organizations with the right talent.
Refine and execute a strategic plan to drive default services sales across Title services, property preservation, and renovation field services.
Establish strong client relationships with top‑tier enterprise customers across the nation, including servicers, originators, investors and banks.
Conduct extensive prospecting, outreach, and relationship‑building activities to develop and maintain a robust sales pipeline in Salesforce.
Altisource is a leading provider of field services and default services with a well-established, best-in-class operations infrastructure and SLAs. We are expanding our customer base across large, mid, and small servicers and lenders and has a inclusive culture that celebrates the diverse voices of our employees.
Coach newly hired employees and provide guidance to current employees as needed.
Develop and deliver training programs on call center specific material.
Collaborate with management on process development and improvement.
LoanCare is a full-service mortgage loan subservicer, delivering excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by Fidelity National Financial (NYSE: FNF), we offer a career foundation built on integrity, innovation, and collaboration.