Oversee daily claim workflows ensuring accuracy, timeliness and adherence to compliance requirements within Required SLAs.
Own team performance across CSAT, Quality, Productivity, Aging, and SLA, translating results into clear action plans.
Coach and develop team members through 1:1s, performance management and targeted development plans.
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions. Extend works with more than 1,000 leading merchant partners across industries and our headquarters is in downtown San Francisco.
Supervise the performance of Call Center Teams to ensure Customer Experience Specialists meet or exceed performance standards.
Manage daily operations of the customer service team and provide feedback by monitoring all correspondence, including chats and emails.
Oversee, mentor, advise, and develop Customer Experience Specialists while consistently upholding professional conduct and respect.
LoanCare is a leading full-service mortgage loan subservicer that delivers excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by Fidelity National Financial (NYSE: FNF), they offer a career foundation built on integrity, innovation, and collaboration.
Provide operational oversight of outsourced Customer Service operations.
Oversee internal Customer Service operations.
Manage all executive-level escalations across the Servicing organization.
GoodLeap is a technology company that delivers financing and software for sustainable solutions. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology. Thousands of professionals rely on GoodLeap’s AI-powered applications and developer tools to drive more transparent customer communication and streamlined payment and operations.
Lead, coach, and mentor a team of Customer Operations Specialists to meet and exceed performance expectations.
Monitor daily workflows and queues to ensure timely, accurate resolution of provider and client inquiries.
Track and analyze team performance against key metrics, including OKRs and productivity KPIs.
Grow Therapy is a technology-powered marketplace that empowers therapists, augments insurance payors, and serves patients in need of mental healthcare. They have raised more than $178mm of funding and have empowered more than ten thousand therapists and hundreds of thousands of clients across the country.
Own support performance across service level and customer satisfaction.
Partner with Product and Operations to reduce contact drivers.
Lead, coach, and develop Team Leads, Tier 2, QA, and frontline teams.
Muvr is building the future of on-demand logistics and moving services. Their platform connects customers with trusted drivers and crews to deliver large items quickly and reliably.
Oversee daily workflows and processes within the Client Services team.
Provide accurate information to shareholders and client service team members.
Ensure accurate client communications with excellent analytical and problem-solving skills.
SRS Acquiom redefines how complex M&A and loan agency transactions get done with human expertise and technology. They have supported over 10,000 deals worth more than $1.7 trillion since 2007 and are committed to building careers.
Aligning with Clickstop’s Core Values to drive our culture and business forward.
Providing industry best customer experience for one of our e-commerce brand, Fasteners Plus.
Demonstrating our commitment to our brand promise by providing the customer with what they want, when they need it on their first call.
Clickstop is an award-winning company with a great culture. They seek employees ready to work in an environment where they are allowed freedom and the responsiblity to act like an owner and have a passion for helping customers.
Lead the Customer Assurance team, including specialized representatives in Quality Assurance, Reputation Management, Facility Monitoring & Security, and new experimental functions.
Oversee and enhance review generation and reputation management initiatives, ensuring strong outbound engagement and positive brand perception.
Monitor and refine Quality Assurance programs, providing coaching and insights to elevate performance across Customer Success and Resolution teams.
SecureSpace Management is seeking a talented, hungry, and eager Customer Assurance Manager that enjoys a fast pace and diverse workload in a dynamic environment. The company is committed to providing equal employment opportunities to all employees and applicants.
Lead and supervise a team of external Customer Experience Agents across email, chat, and phone channels.
Set clear performance expectations, KPIs, and quality standards; conduct regular coaching and feedback sessions to support team development.
Serve as the initiation escalation point for high-impact customer issues, directly responding to customer inquiries in a timely and professional manner.
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences.
Lead the team to deliver world-class support and create positive experiences.
Analyze trends and translate insights into concrete actions.
Hire, mentor, and manage team members, keeping them motivated and on track with service goals.
Wolt creates technology that brings joy, simplicity and earnings to neighborhoods around the world. They started with restaurant delivery and have expanded to over 500 cities in 30 countries; in 2022, they joined forces with DoorDash.
Lead the daily work of a 10+ member Support Technician team to deliver strong productivity, quality, and customer experience results.
Improve customer outcomes and team effectiveness by setting clear technician‑level goals and communicating insights.
Build a resilient, high‑performing support organization by recruiting, developing, and retaining talent while growing future support leaders.
Applied Systems is transforming the insurance industry with innovative software and services. They have 40+ years of experience and a culture built on values that make them indispensable to each other.
Deals directly with internal and external customers via telephone and electronic channels.
Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples and results.
Manage customers' accounts, document all customer interactions and communications.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for their work and each other.
Serving as the primary operations business partner for the global Customer Support team.
Leading a lean team of Customer Support Operations experts that own strategic initiatives.
Identifying and implementing operational improvements to enable the Customer Support team to achieve targets.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team recognized as one of Canada’s Best Managed Companies with over 600 employees.
Engage with customers on the phone to build lasting relationships.
Ensure customer needs are understood and expectations exceeded.
Improve customer support policies by offering feedback and solutions.
Brunt is redefining the workwear category, engineering better boots and apparel for tradespeople by working directly with them. The team is devoted to improving old workwear standards and creating a community for tradespeople.
Lead a remote team of around 10 agents to deliver exceptional customer and business outcomes.
Develop team capability through virtual 1:1s, coaching sessions, huddles, and team meetings.
Support the Customer Support Manager in delivering positive departmental improvements.
Capital on Tap provides an all-in-one business credit card & spend management platform that helps business owners save time and money. They proudly serve over 200,000 businesses across the world and their goal is to help 1 million small businesses by 2030.
Lead and develop a team of Technical Support Specialists, setting clear goals and expectations.
Spend a minimum of 2 hours per week in customer-facing queues to stay connected to the customer experience.
Own AI or automation initiatives, using Zapier’s products to reduce ticket volume and improve workflows.
Zapier is a company that builds and uses automation tools to make work more efficient, creative, and human. They are an all-remote company and value diversity and inclusivity.
Oversee daily operations by conducting regular one-to-ones, providing coaching, and managing team performance.
Ensure that all resources are used efficiently, and team productivity is maximised; implement strategies to improve workflow and resource allocation.
Develop and refine processes to enhance operational efficiency and quality, continuously seek opportunities for improvement and implement best practices.
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural. The fully distributed team consists of ~110 people, more than half in engineering, product and data. They foster an intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation.
Lead and manage a customer support team across multiple channels.
Act as an escalation point for complex customer issues, ensuring resolution and satisfaction.
Develop and improve support processes, workflows, and knowledge bases.
Jobgether is a platform that connects job seekers with potential employers using AI-powered matching. They focus on ensuring applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Provide team leadership across case management, escalations, and operational support functions.
Act as a central escalation point for customer or operational concerns, resolving issues promptly and professionally.
Make informed decisions independently while collaborating with peers and senior leadership.
Omnidian, Inc. is a tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. They are building a more sustainable future for the planet through our passionate teams and innovative technology.
Facilitate deliveries from booking to successful drop-off.
Provide support for our customers and drivers via chat and phone.
Communicate with contacts to ensure deliveries are completed smoothly.
Curri's mission is to be the way the world delivers construction and industrial supplies. Curri provides on-demand, last-mile logistics for construction and adjacent industries with their nationwide fleet of cars, trucks, and flatbeds. They were founded in 2018.