Utilize phone, email, SMS and other messaging tools to communicate with carriers and drivers.
Identify and report any delays or issues with upcoming, active or passed loads.
Proactively gather necessary information and drive urgency to carrier partners on upcoming load events.
Loadsmart is an innovative logistics technology company valued at over $1 billion. They are a growth-stage company with a globally distributed remote team, attracting top talent committed to driving meaningful change.
Deliver fast, accurate, and empathetic support to workplace customers across voice and email.
Troubleshoot issues, follow or adapt workflows, and escalate when necessary.
Develop expertise in products and processes to identify recurring issues and improve customer experiences.
Clipboard exists to help people move up the socioeconomic ladder by connecting professionals with workplaces for on-demand shifts. It is a fast-growing Series C marketplace with a global, remote team of 1,000+ people and has been profitable since 2022.
Develop project plans and revise as needed to meet changing needs and requirements.
Complete various setup, configuration, and activation tasks.
Communicate project information, including difficult/sensitive information, to customer, team, and management.
EZLynx, a division of Applied, provides innovative solutions to improve how independent insurance agents work. They value their teammates' diverse experiences and backgrounds, welcoming challenges and taking risks to create better outcomes for customers.
Serve as the operational liaison between the customer and the internal deployment and technical teams throughout new client implementations.
Translate the voice of the customer across operational processes, turning challenges into wins.
Drive change management efforts within client organizations to encourage new ways of thinking and working.
Optimal Dynamics' platform, built on research from Princeton University, pioneers freight and transportation planning, helping customers unlock revenue gains and drive data-driven operations. They are a high-growth company of approximately 70 employees, backed by investors including Bessemer Venture Partners and Koch.
Responding to customer questions via email, chat and calls with empathy and clarity.
Educating users about our product and helping them achieve their goals.
Troubleshooting issues and escalating bugs or technical challenges when needed.
WeTravel is a platform helping travel organizers around the world. It's an international, travel-loving team with a passion for adventure and innovation where the support team thrives in a high-paced, collaborative environment.
Own async email tickets and backlog items from intake to resolution.
Respond to learners with clarity, warmth, and precision.
Ensure tickets are properly tagged, categorised, and documented.
ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. With hubs in 8 cities across Africa and counting, they provide safe access to quality learning and a dedicated network of expert instructors.
Own day-to-day service delivery execution across assigned districts, managing a portfolio tied to annual revenue targets aligned to National, East, or West regional accounts.
Lead delivery conversations with district stakeholders, ensuring alignment, responsiveness, and movement toward contract goals.
Monitor and analyze service delivery performance to identify trends, risks, and opportunities for operational improvement across providers and districts.
Presence is the leading provider of teletherapy solutions for children with diverse needs. With a growing network of over 2,000 clinicians and more than 7 million teletherapy sessions delivered, they’re dedicated to ensuring every child has access to the support they need.
Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email.
Navigate tools like Zendesk and Salesforce to investigate cases and maintain accurate documentation.
Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations.
Clipboard Health helps professionals turn extra time into career growth and financial opportunity with an app-based marketplace. It is a fast-growing Series C marketplace with a global, remote team of 1,000+ people and has been profitable since 2022.
Provide expert assistance via live chat, email, and phone, resolving a minimum of 8 tickets per hour.
Troubleshoot software bugs and navigation issues, serving as the "power user" of the CE Broker platform.
Surface product feedback and collaborate to enhance the internal knowledge base and streamline support documentation.
Propelus simplifies workforce compliance management across healthcare with innovative technology. As a trusted leader for over 20 years, they focus on bringing more good into the lives of the people and organizations serving healthcare.
You will help to ideate, pilot, test and roll-out new processes both internally and externally.
You will help make recommendations to the team to improve customer support.
You will spend the term helping us to drive operational excellence across all teams.
Super.com helps people save more, earn more, and get more out of life. It is a fast-moving workplace where employees can grow, make an impact, and unlock their full potential, with investment in learning and celebration of bold ideas.
Serve as the primary point of contact for customers via phone.
Provide exceptional customer service by addressing inquiries and resolving complaints.
Maintain a thorough understanding of products, services and policies to effectively assist customers.
InteLogix empowers individuals and organizations to achieve their full potential. As a trusted leader, they provide innovative solutions and exceptional services that make a positive impact, believing in teamwork, integrity, and the commitment to excellence.
Own and support relationships with our most strategic partners, and will be directly responsible for their success.
Work with internal product teams to ensure we’re prioritizing the right features for our merchants, dashers & customers.
Design marketing and promotional campaigns for new, returning or churned customers.
DoorDash's mission is to empower local economies. They are a technology and logistics company that started with door-to-door delivery and aims to expand into all goods, growing rapidly and constantly changing. They provide a supportive environment with comprehensive benefits.
Provide operational oversight of outsourced Customer Service operations.
Oversee internal Customer Service operations.
Manage all executive-level escalations across the Servicing organization.
GoodLeap is a technology company that delivers financing and software for sustainable solutions. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology. Thousands of professionals rely on GoodLeap’s AI-powered applications and developer tools to drive more transparent customer communication and streamlined payment and operations.
Provide high quality support via email and phone to property managers and parking customers.
Maintain a consistent, high-quality voice and tone aligned with company and brand standards.
Identify patterns, recurring issues, and gaps in our product or process, surface insights to the team.
Parkade aims to transform building parking management with their platform. They are a fast-growing, venture-backed startup, helping multifamily and commercial properties.
Help develop Customer Support processes for a rapidly growing organization and team
Respond to product functionality and technical support requests for our enterprise business clients in a timely, efficient and professional manner
Perform troubleshooting to identify causes and recommend remedies to user issues, working with internal engineering teams as necessary
CENTRL is a risk and compliance technology company that provides AI powered enterprise-grade risk, due diligence, cyber security and privacy management solutions to financial institutions worldwide. Established in 2015, CENTRL is a high-growth, venture backed SaaS firm leading the way in innovative generative AI solutions to manage third party risk and due diligence.
Generate and close net-new business for ShipHawk’s WMS and TMS platform
Own the full sales cycle from prospecting to contract
Lead consultative discovery with operations, logistics, and supply chain leaders
ShipHawk is building the operating system for modern eCommerce fulfillment. Their Warehouse Management (WMS) and Advanced Shipping (TMS) platform helps retailers, wholesalers, and high-growth eCommerce brands optimize their warehouse and shipping operations.
Act as the first point of contact for company clients.
Resolve complaints and prevent additional issues by improving processes.
Build & maintain a good relationship with assigned carriers based on trust and respect.
Bobtail aims to increase happiness by eliminating inefficiencies in the supply chain, envisioning a supply chain without friction, fraud, waste, and abuse. They value teams, collaboration, communication, iteration, experimentation, and mental health, encouraging a proactive and solutions-oriented approach.
Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed.
Be an expert on our product and continuously build your knowledge.
AlphaSense empowers companies to make smarter decisions with market intelligence and search built on AI. They have over 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.
Provide thoughtful, personalized communication to Felix users across all mediums.
Document common user issues effectively and concisely to influence product improvements.
Collaborate closely with other departments to share learnings across the Felix organization.
Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health, creating digital-first solutions. Founded in 2019, Felix's approach encompasses online assessments, lab testing, prescriptions, delivery, and ongoing care.
Translate delivery experience into scalable standards.
Convert data and qualitative insights into recommendations.
Drive adoption of the CX delivery operating model.
Smarter Technologies delivers AI-first, human-in-the-loop (HITL) solutions. They focus on scaling predictable, high-quality customer outcomes. The company seems to have a fast-moving environment.