Own day-to-day service delivery execution across assigned districts, managing a portfolio tied to annual revenue targets aligned to National, East, or West regional accounts.
Lead delivery conversations with district stakeholders, ensuring alignment, responsiveness, and movement toward contract goals.
Monitor and analyze service delivery performance to identify trends, risks, and opportunities for operational improvement across providers and districts.
Use our PSA/Ticketing System to manage and monitor all Client-facing activity.
Schedule and Assign the workload across our Team so they work efficiently.
Appropriately triage all service delivery board tickets according to CTS workflows and standards.
CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations, with expertise in supporting nonprofits and educational institutions. They are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries, fostering a culture of growth, collaboration, and innovation.
Run the daily operating rhythm: priorities, handoffs, accountability, and follow-through in Slack
Ensure coverage is working across phones, texts, and email tickets throughout the day (with the team)
Handle escalations and customer happiness: resolve higher-stakes issues and protect trust
They are an established U.S.-based home services company with a fully remote operations team. They run a fast-moving, systems-driven environment with high accountability and high visibility.
Support operations, internal coordination, and team processes.
Be the project point person for community engagement and customer service.
Support Managers and Senior Managers across multiple projects.
GiveDirectly (GD) aims to reshape international giving by providing cash grants directly to the world’s poorest. The company has raised over $1B since launching in 2011 and has a global team of ~150, and country operations teams of ~650 coming from 21 different countries speaking 69 different languages, with a culture that is candid, analytical, agile, and non-hierarchical.
Guide teams managing complex ServiceNow projects, resolving delivery issues.
Mentor Senior Principal Engagement Managers, aligning their skills with project objectives.
Resolve escalations and mitigate risks, ensuring project health and delivery continuity.
ServiceNow, founded in 2004, offers an AI-enhanced cloud platform connecting people, systems, and processes. They are a global market leader with over 8,100 customers, including 85% of the Fortune 500®, aiming to improve work for everyone.
Own the product roadmap and backlog together with client stakeholders
Facilitate sprint planning, reviews, and retrospectives
Act as the main delivery point of contact for clients
Tekton Labs is a technology consulting and software development company founded in Silicon Valley. They have 15 years of experience designing and developing innovative solutions to help companies achieve their goals and have offices in Peru, Mexico, and the United States.
Leads practice day to day strategy and execution by implementing operational frameworks, policies and performance systems that drive quality and scalability.
Own program delivery end-to-end, including existing and new service implementations, ensuring projects are completed on time and aligned with strategic goals.
Drive cross-functional collaboration with clinical, product, finance, commercial and senior leadership teams to align services with patient needs and client commitments.
SimpliFed is a digital solution in maternal and child healthcare, enabling continuous, expert care throughout the perinatal period. They have raised over $6M+ in venture capital from world class investors to execute on democratizing access to maternal child healthcare in the perinatal period as related to infant nutrition.
Manage, mentor, appraise and develop team members, monitoring team KPI’s and workload distribution.
Ensure team members are working efficiently and in a collaborative manner, supervising the accurate execution of end-to-end project-related tasks.
Create and execute improvement plans for underperforming team members.
M3 is a Japanese global leader providing technological and research solutions to the healthcare industry. They operate in the US, Asia, and Europe with over 5.8 million physician members globally and was ranked in Forbes’ Global 2000 list in 2020.
Lead a team of Customer Success Managers to achieve targets for retention and engagement for home care agencies.
Build and maintain strong relationships with agency partners, serving as their main point of contact.
Analyze data and develop reports to track progress and identify areas for improvement.
A Place for Mom is the leading platform guiding families through every stage of the aging journey by simplifying the senior care search. With over 15,000 senior living communities and home care agencies, APFM has helped millions of families find care since 2000 and employees live the company values every day.
Set, track, and achieve engagement and enrollment goals.
Lead and manage Community Engagement Specialists.
Develop and execute regional outreach strategy.
Zócalo Health is a tech-driven provider built specifically for Latinos, by Latinos, developing a new approach to care designed around shared and lived experiences. Founded in 2021, they are backed by leading healthcare and social impact investors to bring their vision to life, aiming to improve the lives of communities with culturally competent primary care, behavioral health, and social services.
Own and oversee the entire post-sales customer journey.
Act as the primary relationship owner, proactively engaging with customers.
Drive internal and external collaboration, working closely with cross-functional teams.
JLL is a leading global provider of real estate and investment management services. They help clients buy, build, occupy, manage and invest in commercial, industrial, hotel, residential and retail properties. JLL is a Fortune 500 company with operations in over 80 countries.
Act as the first point of contact for company clients.
Resolve complaints and prevent additional issues by improving processes.
Build & maintain a good relationship with assigned carriers based on trust and respect.
Bobtail aims to increase happiness by eliminating inefficiencies in the supply chain, envisioning a supply chain without friction, fraud, waste, and abuse. They value teams, collaboration, communication, iteration, experimentation, and mental health, encouraging a proactive and solutions-oriented approach.
Own revenue from qualified lead through successful implementation.
Close high-quality employer partners who see PeopleJoy as a strategic workforce solution.
Drive predictable revenue growth and ensure every closed deal launches successfully.
PeopleJoy helps employees manage student loan debt to improve their financial well-being and reduce workplace stress. They aim to be a strategic workforce solution for employers, focusing on predictable revenue growth and successful deal launches.
Lead, coach, and develop a blended team of Customer Success Advisors (CSAs) and Technical Leads (TLs).
Drive measurable outcomes in customer adoption, value realization, renewal readiness, and overall account health.
Serve as the Customer Success product SME for aligned PerfectServe solutions.
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!
Lead operational strategy and execution within the Documents & Onboarding Team.
Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance.
Build and develop high-performing teams with clear responsibilities and accountability.
Clipboard Health operates a marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. They are a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Serve as a strong advocate for customers and end users, representing their needs within the PerfectServe organization
Build trusting relationships and provide day-to-day support to customers
Lead process improvement and optimization initiatives that drive measurable value for customers
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!
Engaging, educating, and qualifying new and existing members on our Surgery Care program offering.
Providing exceptional customer service through inbound/outbound calls in our fast-paced, contact center environment.
Partnering with internal clinical professionals in providing member guidance.
Transcarent is the One Place for Health and Care delivering medical, pharmacy, and point solutions together with the WayFinding experience, the first and only generative AI-powered health and care platform for health consumers. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members.
You will be responsible for using your assessment and communication skills to engage with patients in need of clinical support to determine and prioritize their needs.
Conduct timely telephonic clinical outreach to identified patients.
Collaborate with PCPs, NPs, and other members of the healthcare team to coordinate care for patients and actively help keep them stable at home.
Vytalize Health is building a market leader in value-based healthcare. They are a rapidly growing organization that embraces the power of AI and encourages innovative, responsible use of emerging technologies in their work.
Act as the primary strategic and operational contact for assigned GI practice partners.
Own and optimize critical workflows across referrals, onboarding, RPM requirements, logistics, eligibility, and clinical communication.
Collaborate closely with Clinical Ops, Product, Engineering, RCM, and Engagement teams.
Salvo Health focuses on chronic gut health and metabolic conditions, such as IBS and obesity. They assign patients a care team and offer app-based care with Remote Patient Monitoring, partnering with the patient’s local doctor for continuous care.
Develop growth plans and spearhead the day to day execution for a portfolio of Franchise Groups / Brands.
Blend data analysis, operational insights, and relationship management.
Report into a Manager on our US Franchise Sales - Restaurants team within our Enterprise organization.
DoorDash's mission is to empower local economies and they are a technology and logistics company that started with door-to-door delivery. They are growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.
Making sure that our clients' employees get their monthly salaries accurately and on time
Inputting data into the system, validating and performing calculations
Processing statutory documentation
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, they design and deliver people-first solutions powered by cloud-based technology, helping organizations grow and enabling workforces to perform at their best.