Patient Support Team Lead
Benefits
Unlimited PTO
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Team Leadership & Performance Management:
- Manage and coach Patient Support Specialists.
- Conduct regular 1:1s, performance reviews, and skills development sessions.
- Establish productivity and quality benchmarks.
Eligibility List Outreach:
- Oversee outreach to health plan eligibility lists.
- Ensure outreach is initiated and completed within defined service level agreements.
- Monitor outreach attempt cadence and documentation standards.
Inbound Call & Scheduling Operations:
- Oversee inbound patient call workflows.
- Ensure timely response to voicemails and inbound inquiries.
- Monitor scheduling accuracy and access standards.
Zócalo Health
Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the one-size-fits-all healthcare system. Founded in 2021, Zócalo Health is backed by leading healthcare and mission-aligned investors and is scaling rapidly across states and populations.