Senior Director, CalAim Programs
Benefits
Unlimited PTO
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Execution & Operational Performance:
- Own day-to-day execution of ECM, CS, and CHW programs across all geographies.
- Ensure visits, engagement, and care delivery activities are completed consistently.
- Monitor operational KPIs (visit completion, time to first visit, engagement rates).
Team Leadership & Accountability:
- Directly manage CHW Team Managers and Senior Manager of Community Supports.
- Set clear expectations for performance, productivity, and team management.
- Hold managers accountable for outcomes, coaching, and corrective action.
Issue Resolution & Escalation:
- Identify system-level issues impacting care delivery (staffing gaps, workflow gaps, quality issues).
- Assign clear ownership based on root cause and track resolution.
- Escalate unresolved issues to COO or cross-functional leadership when needed.
Zócalo Health
Zócalo Health is a tech-enabled primary care organization that focuses on serving underserved populations by partnering with health plans, providers, and community organizations to deliver culturally competent care. Founded in 2021, they combine local teams with virtual care and technology to deliver whole-person care and are rapidly scaling across states and populations.