Supervisor Call Center

Operations:

• Supervises the daily operations of the IntelliCenter.
• Instructs/coaches and monitors with various methods to lead staff.
• Monitors service metrics and assists as necessary including adjusting staffing levels.

Strategic Planning:

• Assists in the development of policy/procedure and guidelines for safe, efficient operation of the department.
• Recommends short- and long-term strategies to meet the call center goals for service and clinical support.

Leadership:

• Exhibits discretion and sound judgement in all aspects of the job.
• Promotes positive interpersonal relations and serves as a role model within the department and with UnityPoint Clinic personnel.
• Creates an environment that promotes staff empowerment.