Develop, implement, assess and improve day-to-day operations of inbound call centers to meet and exceed all aspects of client needs and requirements according to policies and procedures. This position is 100% work at home, requiring RCM Specialists to perform various functions, resolve issues, provide customer service, and ensure performance metrics are met.

The Associate Director, Patient Success is responsible for supporting the Patient Success day-by-day efforts and partnering to achieve a high level of excellence pertaining to the patient billing journey. In addition, the Associate Director, Patient Success is also responsible for managing the Patient Success Leaders who have direct KPIs and SLAs and owns the performance goals for Patient Success or projects as per company goals.

The Senior Director / VP of Central Operations will oversee and scale the company’s centralized support operations. This role is responsible for driving operational efficiency, quality, and scalability across all centralized workflows and is key leadership role that blends strategic oversight with execution in call center operations, workforce planning, capacity modeling, patient financial coordination, and global operations.