Remote Operations management Jobs • Call Center

Responsible for coaching agents, interacting with clients and other team members of the contact center team, and actively participate in improving the VEO Contact Center’s performance. You will assist in balancing all workload requirements and responding to management requests for information to enhance the effective operation of the contact center.

Zócalo Health is seeking a seasoned, mission-driven Director of Patient Support to lead and grow a high-performing, distributed team responsible for engaging patients and driving retention across multiple channels. This leader will be accountable for all aspects of team performance, from outreach and intake to issue resolution and appointment scheduling. Requires building systems, coaching to metrics, and scaling workflows across regions.