Director, Patient Support

Zócalo Health is seeking a seasoned Director of Patient Support to lead and grow a team, engaging patients and driving retention across multiple channels. This leader will be accountable for team performance, from outreach and intake to issue resolution and appointment scheduling. This role needs an operator who can build systems, coach to metrics, and scale workflows across regions, working closely with clinical, product, and operations teams. The Director will build and inspire a team of Patient Support Specialists, driving accountability and performance across remote staff through coaching and feedback. The Director will establish and refine team KPIs, develop workflows, and collaborate with other teams.