Remote Operations management Jobs • Supervision

Ensure top-tier performance, consistency, and delegation excellence across assigned assistants and client accounts. Serve as the bridge between Operations and Enablement, combining quality supervision with advanced delegation strategies. Ensure assistants are effectively utilized, clients experience seamless task ownership, and delegation maturity increases across the portfolio.

Responsible for coaching agents, interacting with clients and other team members of the contact center team, and actively participate in improving the VEO Contact Center’s performance. You will assist in balancing all workload requirements and responding to management requests for information to enhance the effective operation of the contact center.